Malaysia's #1 Gathering of Shared Services & GBS Professionals

Will 2024 be a year of improved economies and reduced pressures? Continuing from last year, organisations faced relentless cost pressures, heightened market volatility, disruptive technological advancements, and the pressing issue of climate change. These factors have compelled businesses to reevaluate and enhance their support centres. What does this evolution mean specifically for Malaysia's shared services centres? 

 

The Malaysian SSC & GBS industry employs over 200,000 people – a number forecasted to turn into 250,000 people by the year 2025. The industry also generated RM53.6 billion in revenue in 2022, which is expected to grow to RM70.2 billion in the following year. 

 

Amidst a growing consensus that the country’s shared service industry is on an upwards trajectory, Malaysia’s shared service centres have also had to reevaluate strategies on how they can transcend mere transactional functions to assume responsibilities characterised by ownership and accountability. Digitalisation and cost savings stands at the forefront of leadership's agenda, as they strive to drive process standardisation, implement data-driven automation, and contribute greater value to their enterprises as part of their sustainable transformational journey. However, this transformative journey is not without its share of challenges and intricacies. The shifting dynamics of the workforce, effective stakeholder management, and the need to harmonise disparate digital ecosystems present formidable hurdles that must be navigated. 

 

Join us from 10 – 13 June 2024 at the Shared Services and Outsourcing Week Malaysia to learn, exchange ideas and connect with peers in order to drive sustainable transformation within your organisation as you align productivity gains and cost savings with the enterprise.