Premium Access Conference Day One - 18 November 2020

Purchase Your Ticket Now!

10:00 am - 10:05 am Opening Greetings from SSON

10:05 am - 10:10 am Chairperson Opening Address

Digital Transformation for Shared Services

10:10 am - 10:40 am Building Bricks for Continuous Improvement

Chan Hoon Chuah - Vice President, HR for Global Functions, AP, DHL


§ Creating a mutual and accurate understanding of the end vision and goal

§ Identifying and measuring key performance metrics to keep track of how an initiative is going and build a company-wide improvement mindset

§ Sustaining a culture of continuous improvement to put values into action for a purposeful business

img

Chan Hoon Chuah

Vice President, HR for Global Functions, AP
DHL

10:40 am - 11:10 am How is Digital Transformation Impacting Shared Services Efficiencies?

Roaida Abdullah - RPA Program Leader, Digital Services, Group IT and Digital, Telekom Malaysia

The power of digital is all around us, but how far have you embedded it into your services? Digitalisation can transform back-office into centres of innovation across such functions like HR, IT, Procurement and Finance. Solution providers are singing a similar refrain, let’s apply new technology to a traditional process and do it faster, better, and cheaper.


·        What are the challenges and risks embedded in achieving digital transformation in SSOs?

·        What are the digital accelerators to enable SSOs to evolve and add more services? 

·        How to ensure sustainable value creation and manage change impact from digital automation? 

img

Roaida Abdullah

RPA Program Leader, Digital Services, Group IT and Digital
Telekom Malaysia

11:10 am - 11:40 am How to Use Metrics to Build & Achieve Operational Excellence in Your SSO

Puneet Gupta - Director, Global Business Services , Asia Pacific, Kimberly Clark

·        Promoting a consistent vision and high-performance culture centred on the right behaviours

·        Establishing a governance body to transform shared-service performance

·        Managing data more effectively and use analytics to support better business decisions

img

Puneet Gupta

Director, Global Business Services , Asia Pacific
Kimberly Clark

11:40 am - 12:10 pm Virtual Speed Networking Session

§ Defining the aim of the function and how it’s intended to interact with the broader business

§ Finding the right set of tools to enable organizations to generate value through the process efficiently

§ Simplifying the process to augment the experience for customer care

§ Developing the right expertise and tie that together with the tools to maximize productivity

Advancing the Shared Services Maturity Curve


img

Dr. PATRICIA FRANCIS, C.A.(M), FCCA (UK)

Head of SBS Kuala Lumpur Center
Sanofi Business Services (SBS) Malaysia, Business Transformation

1:40 pm - 2:10 pm Shared Services Center - Winning Through Strategic Alignment

Yasmin Mohd Ramzi - FCMA, CGMA, CA(M), Head Service Delivery, Tenaga Nasional Berhad GBS

·        Understanding Strategic Alignment Framework (SAF) in SSC industry in the digital age

·        Exploring SSC value chain alignment to achieve enterprise purpose & aspiration

·        Applying SAF and SSC value chain alignment strategy 

img

Yasmin Mohd Ramzi

FCMA, CGMA, CA(M), Head Service Delivery
Tenaga Nasional Berhad GBS

2:10 pm - 2:40 pm How Intelligent Automation through Cross-Functional Integration Work Together to Enhance Service Delivery

Sunthar Maniam - Senior Director of Group IT infrastructure, DKSH Corporate Shared Services Center
  • Back-office to a business technology centre
  • Conquering the first frontier in IA:RPA
  • Making it happen: Advanced model for shared services
img

Sunthar Maniam

Senior Director of Group IT infrastructure
DKSH Corporate Shared Services Center

2:40 pm - 2:40 pm Chairperson Closing Remarks & End of Conference Day 1