22 - 25 April, 2019
Pavilion Hotel Kuala Lumpur, Malaysia

Conference Agenda Day 1 - 23 April 2019

8:00 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:10 am Opening Remarks from Chairperson

Spotlight on Malaysia

9:10 am - 9:50 am GBS Keynote: Building a Successful GBS– Key Lessons Learnt!

·         The journey from shared service to GBS
·         The structure and delivery model – ascertain the maturity of GBS functions
·         Managing the cultural shift from SSOs to GBSs
·         GBS vs Multifunction model: What works best for Malaysia?
Paul Bartley, COO , Global Business Services at Odfjell Drilling

Paul Bartley

COO , Global Business Services
Odfjell Drilling

9:50 am - 10:20 am Benchmarking for Business Outcomes Beyond Quadrant Positioning – Smarter Blended metric comparison and Analytics

·         Avoiding the “top performer bias”: Blending top quartile data with “full market view data”
·         How are Malaysian SSs moving up the data analytical value chain?
·         Recognising that as maturity develops, normalisation is the key
·         Roadmap forecasting: Establishing the baseline and simulating future data for comparison
Neeti Mahajan, Managing Director, Global Service Centre, Malaysia at HSBC

Neeti Mahajan

Managing Director, Global Service Centre, Malaysia
HSBC

10:20 am - 10:50 am Achieve Success with Shared Services Implementation

  • Two-Years Journey to Shared Services
  • Projects & Achievements
  • Challenges & Technologies Adoption
  • What the Future Holds for Shared Services
Kapil Mehrotra, General Manager at Atlas Copco

Kapil Mehrotra

General Manager
Atlas Copco

10:50 am - 11:00 am On-Site Polling


11:00 am - 11:10 am Speed Networking Session

11:10 am - 11:40 am Morning Break

  • How RPA & AI is Disrupting Business: In Pursuit of New Productivity Gains
  • What data management and analytic issues should companies be aware with RPA & AI
  • To Make Robots Part of The Finance Family
  • The Successful Implementation of RPA in Shared Service center
Paul Bartley, COO , Global Business Services at Odfjell Drilling

Paul Bartley

COO , Global Business Services
Odfjell Drilling

Gark CheeJin, Deputy President at Malaysia Divisional Council

Gark CheeJin

Deputy President
Malaysia Divisional Council

Puneet Gupta, Director, Global Business Services , Asia Pacific at Kimberly Clark

Puneet Gupta

Director, Global Business Services , Asia Pacific
Kimberly Clark

Carina Lim, Director of APAC Finance Shared Services at Hitachi Vantara

Carina Lim

Director of APAC Finance Shared Services
Hitachi Vantara

12:20 pm - 1:00 pm Future Workforce Planning : Recruiting, Reskilling and Retaining your Workforce


·         Developing strategic mid to senior leaders in SSO centres
·         Integrating ‘learning and development’ into the shared service operation
·         Succession planning and career development for building a strong leadership pipeline
·         Upskilling and reskilling your talent for technology enabled roles 
Puneet Gupta, Director, Global Business Services , Asia Pacific at Kimberly Clark

Puneet Gupta

Director, Global Business Services , Asia Pacific
Kimberly Clark

1:00 pm - 2:00 pm Networking Lunch


Designing Best Practices to Drive Shared Services Growth Along the Maturity Curve

HR Transformation

2:00 pm - 2:40 pm Case Study: Driving HR Transformation
·         Where and how to start a digital HR journey?
·         Building the capabilities to analyse, understand and interpret data
·         How effective have the up-skilling programs in addressing the skill requirements?
Sharmeel Kaur, Head Of Human Resources at DHL Asia Pacific Shared Service

Sharmeel Kaur

Head Of Human Resources
DHL Asia Pacific Shared Service

HR Transformation

2:40 pm - 3:20 pm Case Study: Innovations in Employee Engagement and Retention Strategies
  • Improving employee engagement and generating a modern learning environment
  • Creating personalised engagement experiences at scale
  • Talent retention strategies including flexible work options

Carina Lim, Director of APAC Finance Shared Services at Hitachi Vantara

Carina Lim

Director of APAC Finance Shared Services
Hitachi Vantara

HR Transformation

3:20 pm - 4:00 pm Case Study: Optimizing HR Service Delivery through Shared Services and Cloud Capabilities
  • Opportunities and challenges of HR systems
  • Overcoming the IT and security risks
  • Choosing the right cloud based system
  • Ensure widespread adoption by employees
Narendran V R, Head of HR, Technology at Standard Chartered Global Business Services

Narendran V R

Head of HR, Technology
Standard Chartered Global Business Services

HR Transformation

4:00 pm - 4:30 pm Networking Afternoon Tea

HR Transformation

4:30 pm - 5:10 pm Case Study: Talent Retention Strategies Including Flexible Work Options
·         Improving employee engagement and generating a modern learning environment
·         Creating personalised engagement experiences at scale
·         Alternative talent retention models including part-time and virtual options
Nancy Cassiere, Head, Business Service Centre KL at GSK

Nancy Cassiere

Head, Business Service Centre KL
GSK

HR Transformation

5:10 pm - 5:50 pm Case Study: Key Requirements for the Next Generation Workforce
·         What type of talent do we need in the next 5 years?
·         What key skill is most under valued and the least available today?
·         How are companies meeting the talent gap?
Chan Hoon Chuah, Vice President, HR for Global Functions, AP at DHL

Chan Hoon Chuah

Vice President, HR for Global Functions, AP
DHL

Finance Transformation

2:00 pm - 2:40 pm Driving Shared Services Centre Performance with Process Excellence
  • Separating transactional processes from core business activities
  • Eliminating physical documents and implementing intelligent workflow
  • Results achieved in terms of reduction in cost and cycle time
Brandon Lee, Head of GBSC at S5 Eurasia

Brandon Lee

Head of GBSC
S5 Eurasia

Finance Transformation

2:40 pm - 3:20 pm How Can Finance Aid GBS in the Journey towards Moving to Next Level?
·         Moving the finance function towards a business
 partnership model
·         Implementing an enterprise-wide culture of innovation and change
·         Moving away from reporting and transaction processing to generating real-time value and actionable insights
Sherman See, Head of Finance Shared Services – APAC at Motorola Solutions

Sherman See

Head of Finance Shared Services – APAC
Motorola Solutions

Finance Transformation

3:20 pm - 4:00 pm Case Study: Intelligent Automation for Value Adding Financial Transaction
  • Can an effective IA eliminate the business case for BPOs?
  • Setting up clear objectives, performance metrics and timelines for implementation
  •  Incorporating automation, virtualisation and advanced analytics 
Tony Susanto, President Director at PT Philip Morris Sampoerna International Service Center

Tony Susanto

President Director
PT Philip Morris Sampoerna International Service Center

Finance Transformation

4:00 pm - 4:30 pm Networking Afternoon Tea

Finance Transformation

4:30 pm - 5:10 pm Adding New Functions to Drive Additional Value - Why and How?
  • Bringing non-traditional functions into Shared Services
  • What higher-value tasks are Malaysian SSCs looking to undertake?
  • Commercial and operational challenges for implementing new tasks

Azirruan Arifin, Head of Shared Services at PIDM

Azirruan Arifin

Head of Shared Services
PIDM

Finance Transformation

5:10 pm - 5:50 pm Case Study: Leveraging on Finance Shared Service to Drive Customer Experience
·         Re-engineering processes and workflows with the end-customer in mind
·         Delivering greater value to customers by automating finance operations
·         Outsourcing transactional activities and focusing on customer relations in SSOs
AI LIN NG, Associate Director - Business Shared Services at Zalora

AI LIN NG

Associate Director - Business Shared Services
Zalora

5:50 pm - 6:00 pm Chairman’s Closing Remarks and End of Day One