22 - 25 April, 2019
Pavilion Hotel Kuala Lumpur, Malaysia

Conference Agenda Day 1 - 23 April 2019

8:00 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:10 am Opening Remarks from Chairperson

Spotlight on Malaysia

9:10 am - 9:50 am GBS Keynote: Building a Successful GBS– Key Lessons Learnt!

Paul Bartley - COO , Global Business Services, Odfjell Drilling
·         The journey from shared service to GBS
·         The structure and delivery model – ascertain the maturity of GBS functions
·         Managing the cultural shift from SSOs to GBSs
·         GBS vs Multifunction model: What works best for Malaysia?
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Paul Bartley

COO , Global Business Services
Odfjell Drilling

9:50 am - 10:20 am Benchmarking for Business Outcomes Beyond Quadrant Positioning – Smarter Blended metric comparison and Analytics

Neeti Mahajan - Managing Director, Global Service Centre, Malaysia, HSBC
·         Avoiding the “top performer bias”: Blending top quartile data with “full market view data”
·         How are Malaysian SSs moving up the data analytical value chain?
·         Recognising that as maturity develops, normalisation is the key
·         Roadmap forecasting: Establishing the baseline and simulating future data for comparison
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Neeti Mahajan

Managing Director, Global Service Centre, Malaysia
HSBC

10:20 am - 10:50 am Achieve Success with Shared Services Implementation

Kapil Mehrotra - General Manager, Atlas Copco
  • Two-Years Journey to Shared Services
  • Projects & Achievements
  • Challenges & Technologies Adoption
  • What the Future Holds for Shared Services
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Kapil Mehrotra

General Manager
Atlas Copco

10:50 am - 11:00 am On-Site Polling


11:00 am - 11:10 am Speed Networking Session

11:10 am - 11:40 am Morning Break

  • How RPA & AI is Disrupting Business: In Pursuit of New Productivity Gains
  • What data management and analytic issues should companies be aware with RPA & AI
  • To Make Robots Part of The Finance Family
  • The Successful Implementation of RPA in Shared Service center
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Paul Bartley

COO , Global Business Services
Odfjell Drilling

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Gark CheeJin

Deputy President
Malaysia Divisional Council

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Puneet Gupta

Director, Global Business Services , Asia Pacific
Kimberly Clark

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Carina Lim

Director of APAC Finance Shared Services
Hitachi Vantara

12:20 pm - 1:00 pm Future Workforce Planning : Recruiting, Reskilling and Retaining your Workforce

Puneet Gupta - Director, Global Business Services , Asia Pacific, Kimberly Clark

·         Developing strategic mid to senior leaders in SSO centres
·         Integrating ‘learning and development’ into the shared service operation
·         Succession planning and career development for building a strong leadership pipeline
·         Upskilling and reskilling your talent for technology enabled roles 
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Puneet Gupta

Director, Global Business Services , Asia Pacific
Kimberly Clark

1:00 pm - 2:00 pm Networking Lunch


Designing Best Practices to Drive Shared Services Growth Along the Maturity Curve

HR Transformation

2:00 pm - 2:40 pm Case Study: Driving HR Transformation
Sharmeel Kaur - Head Of Human Resources, DHL Asia Pacific Shared Service
·         Where and how to start a digital HR journey?
·         Building the capabilities to analyse, understand and interpret data
·         How effective have the up-skilling programs in addressing the skill requirements?
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Sharmeel Kaur

Head Of Human Resources
DHL Asia Pacific Shared Service

HR Transformation

2:40 pm - 3:20 pm Case Study: Innovations in Employee Engagement and Retention Strategies
Carina Lim - Director of APAC Finance Shared Services, Hitachi Vantara
  • Improving employee engagement and generating a modern learning environment
  • Creating personalised engagement experiences at scale
  • Talent retention strategies including flexible work options

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Carina Lim

Director of APAC Finance Shared Services
Hitachi Vantara

HR Transformation

3:20 pm - 4:00 pm Case Study: Optimizing HR Service Delivery through Shared Services and Cloud Capabilities
Narendran V R - Head of HR, Technology, Standard Chartered Global Business Services
  • Opportunities and challenges of HR systems
  • Overcoming the IT and security risks
  • Choosing the right cloud based system
  • Ensure widespread adoption by employees
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Narendran V R

Head of HR, Technology
Standard Chartered Global Business Services

HR Transformation

4:00 pm - 4:30 pm Networking Afternoon Tea

HR Transformation

4:30 pm - 5:10 pm Case Study: Talent Retention Strategies Including Flexible Work Options
Nancy Cassiere - Head, Business Service Centre KL, GSK
·         Improving employee engagement and generating a modern learning environment
·         Creating personalised engagement experiences at scale
·         Alternative talent retention models including part-time and virtual options
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Nancy Cassiere

Head, Business Service Centre KL
GSK

HR Transformation

5:10 pm - 5:50 pm Case Study: Key Requirements for the Next Generation Workforce
Chan Hoon Chuah - Vice President, HR for Global Functions, AP, DHL
·         What type of talent do we need in the next 5 years?
·         What key skill is most under valued and the least available today?
·         How are companies meeting the talent gap?
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Chan Hoon Chuah

Vice President, HR for Global Functions, AP
DHL

Finance Transformation

2:00 pm - 2:40 pm Driving Shared Services Centre Performance with Process Excellence
Brandon Lee - Head of GBSC, S5 Eurasia
  • Separating transactional processes from core business activities
  • Eliminating physical documents and implementing intelligent workflow
  • Results achieved in terms of reduction in cost and cycle time
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Brandon Lee

Head of GBSC
S5 Eurasia

Finance Transformation

2:40 pm - 3:20 pm How Can Finance Aid GBS in the Journey towards Moving to Next Level?
Sherman See - Head of Finance Shared Services – APAC, Motorola Solutions
·         Moving the finance function towards a business
 partnership model
·         Implementing an enterprise-wide culture of innovation and change
·         Moving away from reporting and transaction processing to generating real-time value and actionable insights
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Sherman See

Head of Finance Shared Services – APAC
Motorola Solutions

Finance Transformation

3:20 pm - 4:00 pm Case Study: Intelligent Automation for Value Adding Financial Transaction
Tony Susanto - President Director, PT Philip Morris Sampoerna International Service Center
  • Can an effective IA eliminate the business case for BPOs?
  • Setting up clear objectives, performance metrics and timelines for implementation
  •  Incorporating automation, virtualisation and advanced analytics 
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Tony Susanto

President Director
PT Philip Morris Sampoerna International Service Center

Finance Transformation

4:00 pm - 4:30 pm Networking Afternoon Tea

Finance Transformation

4:30 pm - 5:10 pm Adding New Functions to Drive Additional Value - Why and How?
Azirruan Arifin - Head of Shared Services, PIDM
  • Bringing non-traditional functions into Shared Services
  • What higher-value tasks are Malaysian SSCs looking to undertake?
  • Commercial and operational challenges for implementing new tasks

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Azirruan Arifin

Head of Shared Services
PIDM

Finance Transformation

5:10 pm - 5:50 pm Case Study: Leveraging on Finance Shared Service to Drive Customer Experience
AI LIN NG - Associate Director - Business Shared Services, Zalora
·         Re-engineering processes and workflows with the end-customer in mind
·         Delivering greater value to customers by automating finance operations
·         Outsourcing transactional activities and focusing on customer relations in SSOs
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AI LIN NG

Associate Director - Business Shared Services
Zalora

5:50 pm - 6:00 pm Chairman’s Closing Remarks and End of Day One