Premium Access Conference Day Two - 19 November 2020

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10:00 am - 10:05 am Opening Greetings from SSON

10:05 am - 10:10 am Chairperson Opening Address

Change Management in a People-Oriented Organization

10:10 am - 10:50 am How to Build a Winning Culture in Your Shared Services Centre in the Age of Digital Transformation

Jayanta Chatterjee - Group Chief Financial Officer, Gloves Business, Indo Rama Corporation, South East Asia

Strategy and culture are among the primary levers at top leaders’ disposal in their never-ending quest to maintain organizational viability and effectiveness. The approach provides clarity and focuses on collective action and decision making. It relies on plans and sets of choices to mobilize people and enforced by both concrete rewards for achieving goals and consequences for failing to do so. In this session, we suggest that culture can be managed to maximize its value through commonly used social and behavioral models.

 

  • Aligning strategic goals and resources to achieve transformation
  • How culture sets the borders
  • Necessary steps to create the “right” corporate culture
  • The Framework of an Integrated Culture
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Jayanta Chatterjee

Group Chief Financial Officer
Gloves Business, Indo Rama Corporation, South East Asia

10:40 am - 11:10 am Redefining New Ways of Working with Expanded Job Scope through Standardised Business Processes

Sudhir Kumar - Head of HR Operations - East Asia, Nokia

·        Identifying process to determine the scope, activities, and the actors involved, the linkages to drive workflow and objective

·        Identifying the hidden process dependencies and test the process before introducing to a live business environment

·        Implementing changes to process while mitigating the risk of change-related process problems

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Sudhir Kumar

Head of HR Operations - East Asia
Nokia

11:10 am - 11:40 am Case Study: Guiding Principles to Hire the Right Talent for Your New SSO

Andras Brueckner - Managing Director, BASF Shared Services Center Kuala Lumpur

§ Identifying core competencies in digital business

§ Building a digital model with a cadre of people

§ Hire, train, and retain talents through performance metrics

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Andras Brueckner

Managing Director
BASF Shared Services Center Kuala Lumpur

11:40 am - 12:10 pm Virtual Speed Networking Session

12:10 pm - 1:10 pm Lunch Break

Intelligent Automation & Service Delivery

1:10 pm - 1:50 pm Panel: Digital Transformation in Global Business Services: Is Your Talent Prepared to Deliver on New Opportunities?

Kurt Bergmans - Managing Director and Global Head IS Service Management, Standard Chartered Business Services
Carina Lim - Director of APAC Finance Shared Services, Hitachi Vantara
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Kurt Bergmans

Managing Director and Global Head IS Service Management
Standard Chartered Business Services

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Carina Lim

Director of APAC Finance Shared Services
Hitachi Vantara

1:50 pm - 2:20 pm Automation vs Robotiz-sation…Knowing What Form of “Digital” Will Best Enhance your OperationsCase Study: Creating an Un-Paralleled Customer Experience through Shared Services

Alex Tan - Head of Business Operations, CBRE

§ Understanding automation potential by analyzing work activities

§ Considering deploying automation with the cost of labor and related supply-and-demand dynamics, factoring issues on regulatory and social-acceptance

§ Examining technical feasibility with technologies automating occupational activities

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Alex Tan

Head of Business Operations
CBRE

2:20 pm - 2:50 pm Case Study: Intelligently Automating at Scale – Enterprise-wide Transformational Gains Through People, Processes and Technologies

Nancy Cassiere - Head, Business Service Centre KL, GSK
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Nancy Cassiere

Head, Business Service Centre KL
GSK

2:50 pm - 2:50 pm Chairperson Closing Remarks & End of Conference