Malaysia’s #1 Virtual Business Services Gathering
18 - 19 November, 2020 | Online Event
Premium Access Conference Day Two - 19 November 2020
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10:00 am - 10:05 am
Opening Greetings from SSON
10:05 am - 10:10 am
Chairperson Opening Address
Change Management in a People-Oriented Organization
10:10 am - 10:50 am
How to Build a Winning Culture in Your Shared Services Centre in the Age of Digital Transformation
Jacob Jacob -
Group Human Resources Officer,
Columbia Asia Healthcare
Strategy and culture are among the primary levers at top leaders’ disposal in their never-ending quest to maintain organizational viability and effectiveness. The approach provides clarity and focuses on collective action and decision making. It relies on plans and sets of choices to mobilize people and enforced by both concrete rewards for achieving goals and consequences for failing to do so. In this session, we suggest that culture can be managed to maximize its value through commonly used social and behavioral models.
- Aligning strategic goals and resources to achieve transformation
- How culture sets the borders
- Necessary steps to create the “right” corporate culture
- The Framework of an Integrated Culture
10:40 am - 11:10 am
Operating Model with Effective Organisation Change Management
Narendran V R -
Head of HR, Technology,
Standard Chartered Global Business Services
How to profitably deliver services to customers has become a defining challenge for businesses today. There are several reasons for this. One is because customers don’t just expect more; the expectations themselves also change quickly, radically shifting profits. The other is that executives face an increasingly complex landscape of technologies, methodologies, and both regulatory and compliance pressures to ensure that new processes are standardized and traceable. That is calling into question how businesses work, build skills, and deliver customer experiences.
- The next-generation operating model: What is it, and how do I build it?
- New approaches and capabilities to drive your next-generation operating model
- Foundations to scale your next-generation operating model
11:10 am - 11:40 am
Case Study: Guiding Principles to Hire the Right Talent for Your New SSO
Andras Brueckner -
Managing Director, Global Finance Shared Services Organization Shared Services Center Kuala Lumpur,
BASF Asia-Pacific Service Centre Sdn. Bhd.
§ Identifying core competencies in digital business
§ Building a digital model with a cadre of people
§ Hire, train, and retain talents through performance metrics
Andras Brueckner
Managing Director, Global Finance Shared Services Organization Shared Services Center Kuala LumpurBASF Asia-Pacific Service Centre Sdn. Bhd.
12:10 pm - 1:10 pm
Lunch Break
Intelligent Automation & Service Delivery
1:10 pm - 1:50 pm
Panel: Digital Transformation in Global Business Services: Is Your Talent Prepared to Deliver on New Opportunities?
Gark CheeJin -
Senior Director Controller, Managing Director Malaysia,
Cypress Semiconductor Corporation
Kurt Bergmans - Managing Director and Global Head IS Service Management, Standard Chartered Business Services
Chella Pandian - HR Director, MSD
Kingston Seet - General Manager, GBS Malaysia, BT
Carina Lim - Director of APAC Finance Shared Services, Hitachi Vantara
Ruba Kanagamany - Head of Asia Payroll Operations, Shell Malaysia
Gark CheeJin
Senior Director Controller, Managing Director MalaysiaCypress Semiconductor Corporation
Kurt Bergmans
Managing Director and Global Head IS Service ManagementStandard Chartered Business Services
1:50 pm - 2:20 pm
Automation vs Robotiz-sation…Knowing What Form of “Digital” Will Best Enhance your OperationsCase Study: Creating an Un-Paralleled Customer Experience through Shared Services
Alex Tan -
Head of Business Operations,
CBRE
§ Understanding automation potential by analyzing work activities
§ Considering deploying automation with the cost of labor and related supply-and-demand dynamics, factoring issues on regulatory and social-acceptance
§ Examining technical feasibility with technologies automating occupational activities
2:50 pm - 3:20 pm
How Intelligent Automation through Cross-Functional Integration Work Together to Enhance Service Delivery
Sunthar Maniam -
Senior Director of Group IT infrastructure,
DKSH Corporate Shared Services Center
- Back-office to a business technology centre
- Conquering the first frontier in IA:RPA
- Making it happen: Advanced model for shared services
Sunthar Maniam
Senior Director of Group IT infrastructureDKSH Corporate Shared Services Center
