§ Promoting a consistent vision and high-performance culture centered on the right behaviors
§ Establishing a governance body to transform shared-service performance
§ Managing data more effectively and use analytics to support better business decisions
§ Identifying process to determine the scope, activities, and the actors involved, the linkages to drive workflow and objective
§ Identifying the hidden process dependencies and test the process before introducing to a live business environment
§ Implementing changes to process while mitigating the risk of change-related process problems
SSOs have always been focused on monitoring KPIs and keeping close tabs on how benchmarking can drive best-in-class performance. However, practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers.
Ahead of SSOW Malaysia 2020, we asked about your top 3 challenge areas in terms of metrics/KPIs and what metrics you would most like to benchmark yourselves against. During this session, top practitioners from SSON’s 2020 “Most Admired SSOs” uncover these challenges and discuss the real business benefits from crunching the aggregated data of their peer set and beyond.
Participants will benefit from:
§ Hearing about top challenge areas in terms of metrics/KPIs and learning how to overcome them
§ Discovering top 3 ways to maximise shared services organisations metrics
§ Finding out how to normalise the data collection as you mature
§ Utilising roadmap forecasting to establish a baseline for simulating future data for comparison