This interactive report examines the four crucial areas for Malaysia Shared Services to successfully climb up the value chain, enhance its competitive advantage, and retain its place as one of the most attractive Shared Services locations. It also features the latest benchmarks for performance analysis of Malaysian and South-East Asian SSCs:

• The Top 20 Most Admired SSOs of 2019 i.e. attrition rates, invoice cycle time, people & talent metrics and more
  
• RPA Metrics i.e. productivity savings, cost savings and improvement in error rate