Malaysia’s #1 Business Services Gathering

13 - 16 April, 2020 | Kuala Lumpur, Malaysia

Speakers Presentation

Read the Past Presentation - Key Requirements of Next Generation Workforce

Read the Past Presentation - Key Requirements of Next Generation Workforce

Past presentation from 

Chuah Chan Hoon, Vice President, HR for Global Functions, AP, DHL

Read the Past Presentation - BP IT&S journey towards Digital Transformation

Read the Past Presentation - BP IT&S journey towards Digital Transformation

Past presentation from 

Kurt Bergmans, Head of Global IT Service, Operations, British Petroleum

Read the Past Presentation - Innovations in Employee Engagement and Retention Strategies

Read the Past Presentation - Innovations in Employee Engagement and Retention Strategies

Past presentation from 

Carina Lim, APAC Controller & APAC Finance Shared Services Director, Hitachi Vantara

Developing a strategic RPA roadmap for your Shared Services Centre

Developing a strategic RPA roadmap for your Shared Services Centre

Presented by Vikram Bose, Head, HSBC Securities Services Operations, HSBC Global Banking and Markets.

  • Evaluating existing processes to determine where RPA fits in your organisational blueprint
  • Building in-house capabilities vs. Engaging external vendors – Choosing the service delivery model that best fits your organisational needs and processes
  • Avoiding common RPA implementation pitfalls

Download the slides to learn more.


Re-engineering processes and systems to achieve process excellence and reduced costs

Re-engineering processes and systems to achieve process excellence and reduced costs

Presented by Nancy Cassiere, Head, Business Service Centre KL, GSK,

  • Providing full visibility of supply chain demand and inventory to make informed decisions
  • Achieving process excellence and reduced forecasting through full immigration of processes
  • Reviewing lessons learnt from the process and how other sectors can adapt this process

Download the slides to learn more.


Charting the growth trajectory for next generation Shared Services Centres

Charting the growth trajectory for next generation Shared Services Centres

Presented by Paul Bartley, Director, Global Shared Services, BD,

  • Understanding BD’s Process First strategy and what it means for sustained Shared Services growth
  • The road to GBS – What does it look like and how do we get there?
  • Reviewing what future delivery models look like with front-line value-adding services taking the lead
  • Future-proofing Shared Services Centres –Next steps

Download the slides to learn more.