Delia Dragon

COO GBS KL and Associate Director – Order to Cash Eli Lilly Asia Pacific SSC Sdn Bhd, Global Business Solutions – Kuala Lumpur

Conference Agenda Day 2 - 19 November 2020

Thursday, November 19th, 2020

10:00 AM How the 2020 Most Admired SSOs Use Metrics & Benchmarking to Drive Serious Growth

SSOs have always been focused on monitoring KPIs and keeping close tabs on how benchmarking can drive best-in-class performance. However, practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers.
Ahead of SSOW Malaysia 2020, we asked about your top 3 challenge areas in terms of metrics/KPIs and what metrics you would most like to benchmark yourselves against. During this session, top practitioners from SSON’s 2020 “Most Admired SSOs” uncover these challenges and discuss the real business benefits from crunching the aggregated data of their peer set and beyond.
Participants will benefit from:
§  Hearing about top challenge areas in terms of metrics/KPIs and learning how to overcome them
§  Discovering top 3 ways to maximise shared services organisations metrics
§  Finding out how to normalise the data collection as you mature
§  Utilising roadmap forecasting to establish a baseline for simulating future data for comparison 

Check out the incredible speaker line-up to see who will be joining Delia.

Download The Latest Agenda