22 - 25 April, 2019
Pavilion Hotel Kuala Lumpur, Malaysia
Gayatri Sharma, Digital Transformation Engagement Lead at Ericsson

Gayatri Sharma

Digital Transformation Engagement Lead

Check out the incredible speaker line-up to see who will be joining Gayatri.

Download The Latest Agenda

Pre-Conference Workshops - 22 April 2019

Sunday, October 4th, 2020

9:00 AM Workshop A: Change Management for Continuous Improvement and Process Excellence

In order to keep up with the evolving business needs, technology disruption and market trends; SSCs will sometimes have to change their priorities and delivery models. However implementing change management in a multifunction organisation can often be met with internal challenges and internal resistance. The workshop will outline industry best practices and strategies for creating a Shared Service culture with embrace this change

  • Create a culture in which you and your team are constantly striving for improvements
  • What does effective change management look like in an SSO model?
  • Which processes can withstand change and transformation?
  • Getting buy-in from leadership and other teams to start the change process

Conference Agenda Day 2 - 24 April 2019

Friday, December 4th, 2020

2:50 PM How to Drive Change Management Successfully within SSOs?

·         Embracing digital transformation and customer-satisfaction at the heart of change
·         Developing a culture that backs change for sustainable growth
·         Structuring your change management strategy according to the SSO maturity level and future objectives