Seng Yue Yau

Head of IT Global Business Services and Regional Corporate IT British American Tobacco

Conference Agenda Day 1 - 18 November 2020

Wednesday, November 18th, 2020

9:50 AM Panel: What makes Malaysia a Prime Location for Shared Services?

According to the World Bank’s Malaysia Economic Monitor, Malaysia’s economy is expected to grow at 4.6% in 2019. Malaysia clinched the top spot in a line-up of 20 other emerging market peers in the Bloomberg’s Emerging Market Scorecard. In hopes of becoming a high-income nation by the year 2020, the Government embarked on an Economic Transformation Programme (ETP) in September 2010. One component of the ETP involves promoting Malaysia as a top investment destination.
Discussion Pointers:
  • Building your digital talent workforce to develop local leadership capabilities
  • Adopting leading ICT technologies in a dynamic shared services model
  • Providing positive customer experience and satisfaction as a key to competitive differentiation
  • Driving higher value services at the edge of maturity curve

Check out the incredible speaker line-up to see who will be joining Seng Yue.

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