Driving business performance and improving customer experience through shared services and outsourcing transformation

The adoption of a shared services model has become a popular solution with companies around the globe seeking to cut operating costs, whilst simultaneously improving core service delivery. In line with this, Africa has seen a shift in culture towards expanding businesses to accommodate shared services centres, with Kenya a favored destination for centralising operations. Whilst the benefits and opportunities of implementation are vast, the key challenge for many businesses is the general lack of knowledge into how, where and why to set up a shared services centre and how to ensure the continuous improvement and profitability of the model once it is implemented.

Shared Services & Outsourcing Week Africa, taking place from 28-30 June 2017 in Nairobi, Kenya, will gather Heads of Shared Services, CIOs, CTOs, Heads of Transformation and more, from across multiple industries ranging from telecommunications and banking to FMCG, manufacturing and mining, to address the key challenges they are experiencing in the set up, maintenance and continuous improvement of their shared services models.

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Why attend?


Hear from African organisations that have successfully reduced their costs by implementing shared services in their business models


Understand how business process outsourcing can be utilised to drive efficiency in your company


Learn the strategies needed to achieve internal support for shared services necessary for the successful implementation


Find out how robotic process automation is driving the global shared services industry to greater cost savings and more streamlined operations


Analyse how shared service centres are being transformed from cost to profit centres whilst delivering great customer satisfaction


Learn how to continue growing your business with minimal investment by effective use of outsourcing

Who should attend?

Heads of:

  •  Shared Services
  •  HR Shared Services
  •  IT Shared Services
  •  Finance Shared Services
  •  Procurement
  •  Outsourcing
  •  Service Delivery
  •  Business Transformation
  •  Channel Operations


  •  Chief Executive Officers
  •  Chief Technology Officers
  •  Chief Information Officers

From the following industries:

  •  Telecommunications
  •  Mining
  •  Manufacturing
  •  FMCG
  •  Energy
  •  Utilities
  •  Banking and Insurance
  •  Aviation
  •  Government Authorities
  •  Retail
  •  Construction
Networking Partner
Strategic Partner
Official Partner Association
Media Partners
Media Partners
Media Partners
Media Partners