28-30 June 2017 | Aspire Training Centre, Nairobi, Kenya
Jacqueline M. Otwori, Director, Business Process Re-engineering & Service Delivery Standards at Huduma Kenya Secretariat

Jacqueline M. Otwori

Director, Business Process Re-engineering & Service Delivery Standards
Huduma Kenya Secretariat

Check out the incredible speaker line-up to see who will be joining Jacqueline M..

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Conference Day One: Thursday, 29 June 2017

Thursday, June 29th, 2017

Conference Day Two: Friday, 30 June 2017

Friday, June 30th, 2017

12:00 PM PANEL DISCUSSION: Exploring the next destination on the shared services journey

Understanding where you are going is key when creating a roadmap to drive your business forward. Whether you are starting your journey or have been on the journey for some time, knowing where the future of shared services lies will enable you to get there more effectively. This panel will look at:
l Gaining insights from the leaders in the industry as to their long-term objectives for their shared services operations
l Examining how technology will facilitate process optimisation and further minimise transactional costs
l Future proofing your business to enable your shared services centre to drive your business growth and expansion
l Examining how nationalisation laws and regulations will impact the development of your shared services initiatives
l Identifying the end game for business process outsourcing - can you run an effective business with minimal internal employees?
l Eliminating human involvement in transactional processes and utilising your workforce to maximise profitability