Unlock efficiencies and agility by digitalizing your SSC and GBS: learn how your peers have transformed operations through automation, AI integration, and process optimization.
“Customer experience is key to the success for GBS– it is the next value driver for GBS”. SSCs that prioritize customer-centricity are better positioned to differentiate themselves, increase customer loyalty, and drive revenue growth.
Is your Workforce Future-Ready?
Ensure workforce readiness for tomorrow's challenges: explore upskilling, reskilling, and emerging technology adoption especially as employee turnover rates remain consistently high.
Achieve seamless operations through end-to-end process integration: take a glimpse into into strategies, tools, and case studies your fellow centers are implementing.
Stay ahead with SSON-curated industry benchmarks and best practices: gain insights, strategies, and success stories from the Top 20 Most Admired SSO/GBS in the World!
Visit two of Manila’s GBS centers to experience first-hand how they operate through our guided tour by our Shared Service leaders. Get a glimpse into these centers who have evolved themselves to suit the business needs of NOW.
To join Philippine’s premium Shared Services & BPO event of the year, book online now to access our Ultra Early Bird Prices!
The SSO conference combines expert insights with great networking opportunities, making it an indispensable event for professionals in the field. I am amazed by the depth of knowledge shared and the connections formed. Attending the SSO conference is a strategic investment in staying ahead of the curve and driving meaningful progress in our industry.
A gathering of industry leaders where professional networks is built, and where best practices on innovation, digital transformation, design thinking, process improvement and customer experience are shared. Our organizations are not alone in this journey; there is a wealth of experiences and learnings from other companies who talk about their own journey.
This conference was a wonderful opportunity to connect with peers and understand their journeys. At the end of the week, I was brimming with ideas to take back to our organization and an expanded network of leaders who were so welcoming and open to collaborating. It was great to be with people who share the same passion for the Philippines SSO industry.
SSOW Philippines event always provides a space for sharing, learning and networking. The conference offers a variety of useful topic that can be applied to various type of organization and company. I always look forward in attending the event.