Conference Day 1 - 11 August 2020

8:00 am - 8:50 am Registration & Morning Refreshment

8:50 am - 9:00 am Chairperson’s Opening Remarks

9:10 am - 9:40 am Opening Keynote – BPOs and Tax Development: Challenges in Asia and the Pacific RETAINING PHILIPPINES’S COMPETITIVE ADVANTAGE IN AN INCREASINGLY AUTOMATED ENVIRONMENT

One of the fastest-growing industry sectors in the Philippines currently is the business process outsourcing (BPO) industry. It has transcended the geo-political climate of the country and is now more than just a lucrative enterprise to provide high quality, well-paying jobs to the Filipinos. The Department of Finance modernizes the tax incentives system to draw more local and foreign investments into the country. In this session, the Department of Finance will present key initiatives include bringing new research and technology to drive growth in the BPO and overall economic activities.

9:40 am - 10:10 am CFO & CTO Panel: Embracing Transformative Roles to Deliver Global Services and Exceed Enterprise Value

Ritchie Arceo - Chief Financial Officer, ALSTRA, Concepcion-Carrier Air Conditioning Company
In this panel, we find out how CFOs work with CTOs to embrace their new transformative role among the C-suite through designing clear end-goals, exploiting new technologies and building pilot programs and techniques to avoid redundancy.

·         Hunting for “quick win” opportunities to prioritize digital investments
·         Finding common goals and using agile methods to optimize digital projects
·         Evaluating ongoing technologies to ensure relevancy and value
·         Creating a culture to enable risk-taking while pursuing innovation
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Ritchie Arceo

Chief Financial Officer
ALSTRA, Concepcion-Carrier Air Conditioning Company

10:20 am - 10:40 am Speed Networking Session

10:40 am - 11:10 am Morning Refreshments and Networking Break

Interactive Discussion Groups

Human Resources

11:10 am - 12:50 pm Roundtable A: Engagement Strategies: The Modern Employee is Here – Are YOU Ready?
Fabi Carino - Country Human Resources Head, Dentsu Aegis Network Asia Pacific

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Fabi Carino

Country Human Resources Head
Dentsu Aegis Network Asia Pacific

Human Resources

11:10 am - 12:50 pm Roundtable B: Diversity & Inclusion: Women Leaders Recount Career Challenges
Francel Taborlupa - Chief Information Systems Management Division, Armed Forces of the Philippines

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Francel Taborlupa

Chief Information Systems Management Division
Armed Forces of the Philippines

Human Resources

11:10 am - 12:50 pm Roundtable C: Succession Planning: Building Talent Capabilities For Current and Future Business Needs
Anna Villamor - Chief Human Resources Officer, Philam Group, an AIA Group

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Anna Villamor

Chief Human Resources Officer
Philam Group, an AIA Group

Technology/Automation/Data Management

11:10 am - 12:50 pm Roundtable D: Making Better-Informed Business Decisions Through Business Intelligence

Technology/Automation/Data Management

11:10 am - 12:50 pm Roundtable E: Demystifying your Investments: How is RPA Different from Automation?
Jenie Policar - Director – Performance Management and Optimisation, Vestas Shared Services

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Jenie Policar

Director – Performance Management and Optimisation
Vestas Shared Services

Technology/Automation/Data Management

11:10 am - 12:50 pm Roundtable F: Modeling your Artificial Intelligence Solutions After Human Intelligence
Dindo Gatan - General Manager Shared Services Center, CEVA Logistics

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Dindo Gatan

General Manager Shared Services Center
CEVA Logistics

Finance/Accounting/Taxation

11:10 am - 12:50 pm Roundtable G: Creating Seamless Customer Interactions by Digitizing the Finance Back-Office Function

Finance/Accounting/Taxation

11:10 am - 12:50 pm Roundtable H: Exploring the Best Business Process Solutions in F&A Shared Services
Jude Hilay - Regional Finance Director – Asia Pacific, Baker McKenzie

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Jude Hilay

Regional Finance Director – Asia Pacific
Baker McKenzie

Finance/Accounting/Taxation

11:10 am - 12:50 pm Roundtable I: Streamlining your Financial Reporting and Tax Compliance Practices Across Global Enterprises

Procurement/Supply Chain/Compliance/Audit

11:10 am - 12:50 pm Roundtable J: Creating A Robust Self-Service Procurement Process and Framework

Procurement/Supply Chain/Compliance/Audit

11:10 am - 12:50 pm Roundtable K: Ensuring Efficient Compliance Measures in your Centralized Procurement Sector

Procurement/Supply Chain/Compliance/Audit

11:00 am - 12:40 pm Roundtable L: Using Contracts to Mitigate Enterprise Risks to Improve Process and Controls

Contact Centre/Customer Services

11:10 am - 12:50 pm Roundtable M: Harnessing Data Analytics to Retrieve Insights, Manage Customer Needs and Influence Behaviors

Contact Centre/Customer Services

11:10 am - 12:50 pm Roundtable N: Implementing Robust Customer Service Roadmaps in the Digital Age

Contact Centre/Customer Services

11:10 am - 12:50 pm Roundtable O: Driving Continuous Value with a High-Performing Contact Center Team and Customer-Centric Engagement Hub


12:50 pm - 1:50 pm Networking Lunch

Building Blocks to Business Transformation (Part 1)

STREAM A: Future Workforce, People Matters

1:50 pm - 2:00 pm Chairperson Address

STREAM A: Future Workforce, People Matters

2:00 pm - 2:30 pm Driving Positive Work Cultures to Promote Productivity
Edsil Peejay - HR - Business Partner, Asia and EMEA, Dover Business Services
·         How does culture drive performance?
·         What processes in an organization affect learning?
·         Discussing the indirect motives on economic and emotional pressure
·         Transforming cultures with an outcome like customer satisfaction
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Edsil Peejay

HR - Business Partner, Asia and EMEA
Dover Business Services

STREAM A: Future Workforce, People Matters

2:30 pm - 3:00 pm Supporting Internal Change and Improving External Communication through HR Shared Services
Sharon C. Hernandez - Chief Strategy Officer, Head of Strategic Support Services, Asian Hospital and Medical Center
·         Strategic alignment of employees’ experiences with brand promises
·         How an organization can leverage on employees’ social media presence
·         Integrating the brand through different organization functions
·         Developing measurement metrics for all branding-oriented employee communication tactics
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Sharon C. Hernandez

Chief Strategy Officer, Head of Strategic Support Services
Asian Hospital and Medical Center

With digital innovation taking center stage in most business strategies, the future of work will never be the same. It is now increasingly imperative for our workforce to be equipped with necessary skills to operate in the future working environment. At the same time, it is crucial that our employees do not lose the human touch. How can you navigate the delicate balance between talent and technology?

·         Understanding how technology is changing and what it means to be human
·         Debunking the misconceptions about AI, robotics, and automation
·         Designing customer experiences for “humans-first” in a digital world
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Melvin Ilustre

Senior Vice President – Transformation
QBE Insurance

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Angelina Mukhi

Vice President – Head of Group Human Resources
Philippine Investment Management Inc (PHINMA)

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Fabi Carino

Country Human Resources Head
Dentsu Aegis Network Asia Pacific

STREAM B: Global Automation – From Data to RPA

1:50 pm - 2:00 pm Chairperson Address

STREAM B: Global Automation – From Data to RPA

2:00 pm - 2:30 pm Data Transformation Brick By Brick – Smart Master Data Management Automations via RPA
·         Assessing digital readiness
·         Understanding the opportunity and challenges
·         Streamlining internal operations through data analytics
·         Piloting new applications and digital tools
 

STREAM B: Global Automation – From Data to RPA

2:30 pm - 3:00 pm Process and Technology: The Art of Balancing Present And Future to Deliver ROI
Carlos Santos - Group Chief Information Officer, JG Summit Holdings
·         Understanding the application of business intelligence data
·         Aligning people, process and technology to achieve business goals
·         Designing holistic business intelligence in garnering corporate buy-in
·         Justifying ROI in technology implementation
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Carlos Santos

Group Chief Information Officer
JG Summit Holdings

STREAM B: Global Automation – From Data to RPA

3:00 pm - 3:40 pm Hello, Robot. Panel: New School Robots Need Old School Rules: Integrators Talk About Collaborative Robots.
Vineet Mehra - General Manager, Product Head – Order to Cash Product, A.P. Moller – Maersk
Despite concerns over the costs or challenges around a lack of the requisite know-how, companies cannot afford to ignore automation because of productivity gains.
 
With a tide of change sweeping the globe, and the socio-political landscape increasingly subject to crisis and change, automation, algorithms, and AI play an influential role within this paradigm.

·         How automation will affect you – the experts’ view
·         Replace or redesign?
·         Case studies: Navigating RPA failures and exploring remedies
·         Building robots around users, for users and by users
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Vineet Mehra

General Manager, Product Head – Order to Cash Product
A.P. Moller – Maersk

STREAM C: Digital Process Transformation Across Multi-Functions

1:50 pm - 2:00 pm Chairperson Address

STREAM C: Digital Process Transformation Across Multi-Functions

2:00 pm - 2:30 pm Spearheading Continuous Improvement to Accelerate your Digital Transformation
Derrick Nicdao - Vice President – Technical Services and Solutions, Union Bank of the Philippines
·         What businesses need to know in the digital age?
·         Transforming customer journey with multiple touchpoints
·         Developing an innovation culture that promotes continuous improvement
·         How do you create new business models that will change your organization to unlock long-term sustainable value?
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Derrick Nicdao

Vice President – Technical Services and Solutions
Union Bank of the Philippines

STREAM C: Digital Process Transformation Across Multi-Functions

2:30 pm - 3:00 pm Measuring your Digital Transformation Progress – Benefits, Costs, and Risks
Arnold Llena - Digital Solutions – Analytics Enablement, General Motors
·         Driving productivity gains through volume and digital initiatives
·         Developing a comprehensive framework and benchmarking data to align with corporate priorities
·         Establishing an internal performance baseline
·         Does your operating model reflect on hierarchy and balance?
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Arnold Llena

Digital Solutions – Analytics Enablement
General Motors

STREAM C: Digital Process Transformation Across Multi-Functions

3:00 pm - 3:40 pm Process Champions Panel: Optimizing Digital Process Transformation For Sustainable Business Operations
Arnold Llena - Digital Solutions – Analytics Enablement, General Motors
Jojo (Lomibao) Tandoc - Vice President – Human Resources and Organization Development, Semirara Mining and Power Corporation
Digital transformation is not new – but true digital transformation has yet to be achieved.
 
The expert panel will come together to reassess business models, operating structures, and explore practical step-by-step strategies to drive digital transformation.
·         Fostering innovation, speed to market, customer engagement and organizational effectiveness
·         Short term and long-term response strategies: Channel-driven solutions and organizational change
·         Overcoming top-down versus collaborative change
·         How inaction and delay will impact revenue, market share, and longevity of the enterprise
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Arnold Llena

Digital Solutions – Analytics Enablement
General Motors

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Jojo (Lomibao) Tandoc

Vice President – Human Resources and Organization Development
Semirara Mining and Power Corporation

3:40 pm - 4:10 pm Afternoon Refreshments and Networking Break

Women in top leadership roles are a rare sight, and they often face unspoken hurdles in the business world. In this panel, we bring women leaders together to share their journey on their “path less traveled”.

·         Combating the invisible “glass ceiling” in the workplace
·         Driving authentic leadership wherever you are
·         Building your own support group and mentorship with champions of change
·         Trust your voice – Rebuilding confidence
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Francel Taborlupa

Chief Information Systems Management Division
Armed Forces of the Philippines

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Edsil Peejay

HR - Business Partner, Asia and EMEA
Dover Business Services

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Joweeh Liao

Finance Director
Watsons Personal Care Stores (Philippines)

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Lorie Barredo

Executive Director
Baker & McKenzie Global Services Manila

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Ailene Garcia-Sotelo

Global Director - Record to Report, Shared Services
World Vision

4:50 pm - 5:20 pm How the 2020 Most Admired SSOs Use Metrics & Benchmarking to Drive Serious Growth

Syazana Lim - Lead Research Analyst, SSON Analytics

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Syazana Lim

Lead Research Analyst
SSON Analytics