13 - 16 August, 2019 | New World Makati Hotel, Makati City, Philippines

Post-Conference Workshops

A

9:00 am - 9:40 am The Core Factors for Effective Shared Services Change Management [Representative from BakerMcKenzie]
  • Drivers of Change: Support Function & Back-Office Function
  • Benchmarking analysis of your current Shared Services Centre
  • Drilling down into ‘shared services specific impacts
  • A well-thought-out “playbook” that catalogs key areas and critical tasks during integration process
Eric Reigo de Dios, People Director at Baker McKenzie’s Global Process Owner

Eric Reigo de Dios

People Director
Baker McKenzie’s Global Process Owner

A

10:20 am - 11:00 am Creating Innovation and Growth with Design Thinking
— Process for creative problem solving
— Shifting from Volume to Value
— Organization Transformation
— Restructuring Process & System
Datuk Dr Kuljit Singh, President at Association of private hospitals malaysia

Datuk Dr Kuljit Singh

President
Association of private hospitals malaysia

A

9:40 am - 10:20 am “Culture-led” Approach to Change – Speed, Success and Sustainability
  • Emphasize customer service skills among customer-facing SS&O personnel
  • Perform a change readiness assessment
  • Communications and cultural implications
  • Kaizen Lean Management
Pierre Monserrate, Director People & Culture, Member, Board of Director at Philip Morris International

Pierre Monserrate

Director People & Culture, Member, Board of Director
Philip Morris International

A

11:00 am - 11:40 am The Service Delivery Transformation Journey – Your Solutions to the Drivers of Change!
  • The process of implementing a service delivery project
  • The different models to the different forces of play: Economies of Scale, Labour Arbitrage Opportunities & Increase Standardization with a global model and developing regional centres
  • Conducting high-level site location analysis
  • Finalize strategy and cost-benefit analysis
Christian Lim, Chief Operating Officer at Microsoft Philippines

Christian Lim

Chief Operating Officer
Microsoft Philippines

B

1:00 pm - 1:40 pm Cost-Cutting Strategies in Expanding Economic & Business Continuity Excellence for Shared Services Organizations
  • What is GBS and how do you build a cross cultural and geographical GBS model?
  • Business case and deployment
  • What are the key ingredients to build a work class GBS?
  • How do you change the culture to drive the GBS journey?
Dr. Sumit Mitra, CEO at Tesco Global Business Services

Dr. Sumit Mitra

CEO
Tesco Global Business Services

Kriti Gutt, HRBP at Hewlett Packard Enterprise (HPE)

Kriti Gutt

HRBP
Hewlett Packard Enterprise (HPE)

B

1:40 pm - 2:20 pm The Integration of Technological Innovation with User’s Perspectives
  • Defining business requirements to improve efficiencies
  • Understanding user’s struggles
  • Solutions on manual legacy-system
  • Tool development process
  • Collaborative mechanisms to communicate
Hans Montenegrio, Chief Operating Officer at Asia Manulife

Hans Montenegrio

Chief Operating Officer
Asia Manulife

B

2:20 pm - 3:00 pm Framing Retention and Millennial Strategy in Change to Create an Exceptional SSC

Jonathan Tam, Head of People Services, HR Delivery, Group Shared Services Centre at QBE

Jonathan Tam

Head of People Services, HR Delivery, Group Shared Services Centre
QBE

B

3:00 pm - 3:40 pm Flying into the Future of Employee Mobility: Factors Affecting Knowledge Continuity
  • Succession plans for critical staff and senior management
  • The different models to the different forces of play: Motivational strategy and building organization culture and climate
  • Key Performance Indicator – Specific, reviewable and definable in remuneration system
  • Exit Management
Hiyasmin Mattison, Chief Human Resources Officer at Sunlife of Canada (Philippines) Inc

Hiyasmin Mattison

Chief Human Resources Officer
Sunlife of Canada (Philippines) Inc

C

9:00 am - 9:40 am Mastering Taxation for Shared Services
  • Service delivery model to regulatory and organizational changes
  • Key decision criteria influencing what to shift (and where) and what to retain within “business as usual”
  • Shared services tax risks and opportunity
  • Setting up infrastructure-billing to business units, dealing with tax and legal entity
Jerik Cruz, Lecturer and Policy Economist at Ateneo de Manila University’s Department of Economics

Jerik Cruz

Lecturer and Policy Economist
Ateneo de Manila University’s Department of Economics

  • Enforcement on incoming administration
  • Governance and control framework: Contextual Risk, Implementation Risk & Governance Risk
  • Mitigating risks on service levels defects
  • Anti-money laundering monitoring in Shared Services
Atty. Jun Manuel Lope Del Rosario Manuel, Jr., Chief Compliance Officer and Vice President for Legal, Government and Corporate Affairs at Pepsi Cola Products Philippines, Inc.

Atty. Jun Manuel Lope Del Rosario Manuel, Jr.

Chief Compliance Officer and Vice President for Legal, Government and Corporate Affairs
Pepsi Cola Products Philippines, Inc.

C

10:20 am - 11:00 am The Evolutions in Forensic Data Analytics and Rise of New Regulatory Compliance Risks
  • Analytics to drive Shared Services Improvements
  • Analytics across multiple SSC or GBS towers
  • Analytics as a Service to the business
  • Owning the Analytics agenda: Insight Driven Organization
Ameya Karvir, Senior Director at Expedia

Ameya Karvir

Senior Director
Expedia

C

11:00 am - 11:40 am Counter the Danger of Unstructured Data
  • Formulating well-defined process ownership and delivery standards
  • Automation and re-engineering processes within business units
  • An integration of governance model to aid with decision support and issue escalation
Carlo Subido, President at Infocomm Technology Association of the Philippines

Carlo Subido

President
Infocomm Technology Association of the Philippines

D

1:00 pm - 1:50 pm SMART Automation: How RPA Deliver Benefits in Quality Improvement and Productivity?
  • What is "SMART" or "Robotics and Process Automation"?
  • Journey of the SMART Automation
  • Benefits in terms of Quality and Productivity
  • AHA on the RPA experience
Chris Sebastian Bernardo, SMART Automations Leader, RPA at Procter & Gamble (P&G)

Chris Sebastian Bernardo

SMART Automations Leader, RPA
Procter & Gamble (P&G)

D

1:40 pm - 2:30 pm Discover the new way to build shared services model to the next wave of digital transformation

Ric Simbol, Head of Global Technology at White & Case Manila LLP

Ric Simbol

Head of Global Technology
White & Case Manila LLP

D

2:30 pm - 3:20 pm Artificial Intelligence and its Possible Applications on RPA
  • RPA Implementation 101: Common Mistakes and Misconceptions to Avoid
  • Establishing RPA Operating Model Framework Analytics as a Service to the business
  • Scope out and spearhead the program, targets for tracking execute efficiency and outcomes
  • Prioritizing RPA projects across departments and business unites
  • Designing standards, formulating working principles and guidelines, and compiling best practices
Rowel Atienza, Associate Professor at University of the Philippines

Rowel Atienza

Associate Professor
University of the Philippines