13 - 16 August, 2019 | Manila, Philippines

Post-Conference Workshops

Workshop A: Your Process Ownership: Unveiling the E2E (End-to-End) Process of Change Management

9:00 am - 9:40 am The Core Factors for Effective Shared Services Change Management
Eric Reigo de Dios - People Director, Baker McKenzie’s Global Process Owner
  • Drivers of Change: Support Function & Back-Office Function
  • Benchmarking analysis of your current Shared Services Centre
  • Drilling down into ‘shared services specific impacts
  • A well-thought-out “playbook” that catalogs key areas and critical tasks during integration process
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Eric Reigo de Dios

People Director
Baker McKenzie’s Global Process Owner

Workshop A: Your Process Ownership: Unveiling the E2E (End-to-End) Process of Change Management

9:40 am - 10:20 am “Culture-led” Approach to Change – Speed, Success and Sustainability
Pierre Monserrate - Director People & Culture, Member, Board of Director, Philip Morris International
  • Emphasize customer service skills among customer-facing SS&O personnel
  • Perform a change readiness assessment
  • Communications and cultural implications
  • Kaizen Lean Management
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Pierre Monserrate

Director People & Culture, Member, Board of Director
Philip Morris International

Workshop A: Your Process Ownership: Unveiling the E2E (End-to-End) Process of Change Management

10:20 am - 11:00 am Sizing up the Stakeholder! – Make Shared Services a Shared Success
Marvin Rodriguez - Country Director, MiraMed Global Services Philippines
  • Moving the pie – Gaining Stakeholder’s support and building a case
  • Case Study: Success & Pitfalls of shared services
  • Establish a change advocate network
  • Measure user adoption on an ongoing basis
  • Moving legacy local staff to shared services
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Marvin Rodriguez

Country Director
MiraMed Global Services Philippines

Workshop A: Your Process Ownership: Unveiling the E2E (End-to-End) Process of Change Management

11:00 am - 11:40 am The Service Delivery Transformation Journey – Your Solutions to the Drivers of Change!
Christian Lim - Chief Operating Officer, Microsoft Philippines
  • The process of implementing a service delivery project
  • The different models to the different forces of play: Economies of Scale, Labour Arbitrage Opportunities & Increase Standardization with a global model and developing regional centres
  • Conducting high-level site location analysis
  • Finalize strategy and cost-benefit analysis
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Christian Lim

Chief Operating Officer
Microsoft Philippines

Workshop B: Continuous Improvement on the Journey to Global Shared Services (GBS)

1:00 pm - 1:40 pm Cost-Cutting Strategies in Expanding Economic
Mark Verayo - Automation, Innovation, and Design Experience Head, AXA Philippines
  • What is GBS and how do you build a cross cultural and geographical GBS model?
  • Business case and deployment
  • What are the key ingredients to build a work class GBS?
  • How do you change the culture to drive the GBS journey?
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Mark Verayo

Automation, Innovation, and Design Experience Head
AXA Philippines

Workshop B: Continuous Improvement on the Journey to Global Shared Services (GBS)

1:40 pm - 2:20 pm The Integration of Technological Innovation with User’s Perspectives
Dr. Sumit Mitra - CEO, Tesco Global Business Services
  • Defining business requirements to improve efficiencies
  • Understanding user’s struggles
  • Solutions on manual legacy-system
  • Tool development process
  • Collaborative mechanisms to communicate
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Dr. Sumit Mitra

CEO
Tesco Global Business Services

Workshop B: Continuous Improvement on the Journey to Global Shared Services (GBS)

2:20 pm - 3:00 pm Business Continuity Excellence for Shared Services Organizations
Shirin Hamid - Chief Information Officer & Principal Director, Asian Development Bank
  • Business continuity management and disaster recovery
  • Conducting the Business Impact Analysis and Risk Assessment
  • Clear BCM Policy, strategy and budget
  • External communications and crisis management coordination programme
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Shirin Hamid

Chief Information Officer & Principal Director
Asian Development Bank

Workshop B: Continuous Improvement on the Journey to Global Shared Services (GBS)

3:00 pm - 3:40 pm Flying into the Future of Employee Mobility: Factors Affecting Knowledge Continuity
Hiyasmin Mattison - Chief Human Resources Officer, Sunlife of Canada (Philippines) Inc
  • Succession plans for critical staff and senior management
  • The different models to the different forces of play: Motivational strategy and building organization culture and climate
  • Key Performance Indicator – Specific, reviewable and definable in remuneration system
  • Exit Management
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Hiyasmin Mattison

Chief Human Resources Officer
Sunlife of Canada (Philippines) Inc

WORKSHOP C: The Future Outlook for the Tax Regulatory & Compliance Landscape

9:00 am - 9:40 am Mastering Taxation for Shared Services
Jerik Cruz - Lecturer and Policy Economist, Ateneo de Manila University’s Department of Economics
  • Service delivery model to regulatory and organizational changes
  • Key decision criteria influencing what to shift (and where) and what to retain within “business as usual”
  • Shared services tax risks and opportunity
  • Setting up infrastructure-billing to business units, dealing with tax and legal entity
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Jerik Cruz

Lecturer and Policy Economist
Ateneo de Manila University’s Department of Economics

WORKSHOP C: The Future Outlook for the Tax Regulatory & Compliance Landscape

9:40 am - 10:20 am Managing Risk in the Age Of Digitalization
Atty. Jun Manuel Lope Del Rosario Manuel, Jr. - Chief Compliance Officer and Vice President for Legal, Government and Corporate Affairs, Pepsi Cola Products Philippines, Inc.
  • Enforcement on incoming administration
  • Governance and control framework: Contextual Risk, Implementation Risk & Governance Risk
  • Mitigating risks on service levels defects
  • Anti-money laundering monitoring in Shared Services
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Atty. Jun Manuel Lope Del Rosario Manuel, Jr.

Chief Compliance Officer and Vice President for Legal, Government and Corporate Affairs
Pepsi Cola Products Philippines, Inc.

WORKSHOP C: The Future Outlook for the Tax Regulatory & Compliance Landscape

10:20 am - 11:00 am The Evolutions in Forensic Data Analytics and Rise of New Regulatory Compliance Risks
Ameya Karvir - Senior Director, Expedia
  • Analytics to drive Shared Services Improvements
  • Analytics across multiple SSC or GBS towers
  • Analytics as a Service to the business
  • Owning the Analytics agenda: Insight Driven Organization
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Ameya Karvir

Senior Director
Expedia

WORKSHOP C: The Future Outlook for the Tax Regulatory & Compliance Landscape

11:00 am - 11:40 am Counter the Danger of Unstructured Data
Carlo Subido - President, Infocomm Technology Association of the Philippines
  • Formulating well-defined process ownership and delivery standards
  • Automation and re-engineering processes within business units
  • An integration of governance model to aid with decision support and issue escalation
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Carlo Subido

President
Infocomm Technology Association of the Philippines

WORKSHOP D: RPA & IA Bootcamp: Reinventing the way Enterprises Conduct their Businesses Worldwide

1:00 pm - 1:40 pm Preparing your Organization for RPA and IA Implementation: Developing Realistic Targets, Quick Wins and Roadmaps to Enable Successful Implementation
Krishna Ramachandran - Global Head of R2R and Lead RPA, Royal Philips
  • Identify roadblocks that can come in the way of a successful RPA implementation
  • Learn about IA’s current and ever-evolving capabilities and what it can offer in the years to come
  • Better understand which business processes and scenarios can utilise these technologies and how they differ from other automation management tools
  • Leverage on automation and discover RPA’s various functions to create a competitive edge for your business
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Krishna Ramachandran

Global Head of R2R and Lead RPA
Royal Philips

WORKSHOP D: RPA & IA Bootcamp: Reinventing the way Enterprises Conduct their Businesses Worldwide

1:40 pm - 2:20 pm Scaling RPA for Enterprise Wide Adoption
  • Review internal processes for deployment of RPA
  • Develop a governance structure by maturing the RPA culture in your DNA
  • Develop realistic targets for your IA strategy & roadmaps to build your competitive advantage and to achieve them for business success
  • The importance of internal stakeholders & governance models

WORKSHOP D: RPA & IA Bootcamp: Reinventing the way Enterprises Conduct their Businesses Worldwide

2:20 pm - 3:00 pm Governance Models in Process Automation & Implementation Roll-Outs
Rowel Atienza - Associate Professor, University of the Philippines
  • RPA Implementation 101: Common Mistakes and Misconceptions to Avoid
  • Establishing RPA Operating Model Framework Analytics as a Service to the business
  • Scope out and spearhead the program, targets for tracking execute efficiency and outcomes
  • Prioritizing RPA projects across departments and business unites
  • Designing standards, formulating working principles and guidelines, and compiling best practices
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Rowel Atienza

Associate Professor
University of the Philippines

WORKSHOP D: RPA & IA Bootcamp: Reinventing the way Enterprises Conduct their Businesses Worldwide

3:00 pm - 3:40 pm How RPA and IA Deliver Massive Benefits in Productivity
Paul Bartley - Chief Operating Officer, Odfjell Driling
  • Why is AI no longer the hype & where does ERP fit in?
  • What type of AI do you need?
  • Where will AI have the maximum impact and reap the greatest benefits?
  • Developing a road map for effective deployment
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Paul Bartley

Chief Operating Officer
Odfjell Driling