10 - 13 August, 2020 | Manila, Philippines

Post-Conference Workshops

A

9:00 am - 9:40 am The Core Factors for Effective Shared Services Change Management [Representative from BakerMcKenzie]
Eric Reigo de Dios - People Director, Baker McKenzie’s Global Process Owner
  • Drivers of Change: Support Function & Back-Office Function
  • Benchmarking analysis of your current Shared Services Centre
  • Drilling down into ‘shared services specific impacts
  • A well-thought-out “playbook” that catalogs key areas and critical tasks during integration process
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Eric Reigo de Dios

People Director
Baker McKenzie’s Global Process Owner

A

10:20 am - 11:00 am Creating Innovation and Growth with Design Thinking
Datuk Dr Kuljit Singh - President, Association of private hospitals malaysia
— Process for creative problem solving
— Shifting from Volume to Value
— Organization Transformation
— Restructuring Process & System
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Datuk Dr Kuljit Singh

President
Association of private hospitals malaysia

A

9:40 am - 10:20 am “Culture-led” Approach to Change – Speed, Success and Sustainability
Pierre Monserrate - Director People & Culture, Member, Board of Director, Philip Morris International
  • Emphasize customer service skills among customer-facing SS&O personnel
  • Perform a change readiness assessment
  • Communications and cultural implications
  • Kaizen Lean Management
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Pierre Monserrate

Director People & Culture, Member, Board of Director
Philip Morris International

A

11:00 am - 11:40 am The Service Delivery Transformation Journey – Your Solutions to the Drivers of Change!
Christian Lim - Chief Operating Officer, Microsoft Philippines
  • The process of implementing a service delivery project
  • The different models to the different forces of play: Economies of Scale, Labour Arbitrage Opportunities & Increase Standardization with a global model and developing regional centres
  • Conducting high-level site location analysis
  • Finalize strategy and cost-benefit analysis
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Christian Lim

Chief Operating Officer
Microsoft Philippines

B

1:00 pm - 1:40 pm Cost-Cutting Strategies in Expanding Economic & Business Continuity Excellence for Shared Services Organizations
Dr. Sumit Mitra - CEO, Tesco Global Business Services
Kriti Gutt - HRBP, Hewlett Packard Enterprise (HPE)
  • What is GBS and how do you build a cross cultural and geographical GBS model?
  • Business case and deployment
  • What are the key ingredients to build a work class GBS?
  • How do you change the culture to drive the GBS journey?
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Dr. Sumit Mitra

CEO
Tesco Global Business Services

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Kriti Gutt

HRBP
Hewlett Packard Enterprise (HPE)

B

1:40 pm - 2:20 pm The Integration of Technological Innovation with User’s Perspectives
Hans Montenegrio - Chief Operating Officer, Asia Manulife
  • Defining business requirements to improve efficiencies
  • Understanding user’s struggles
  • Solutions on manual legacy-system
  • Tool development process
  • Collaborative mechanisms to communicate
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Hans Montenegrio

Chief Operating Officer
Asia Manulife

B

2:20 pm - 3:00 pm Framing Retention and Millennial Strategy in Change to Create an Exceptional SSC
Jonathan Tam - Head of People Services, HR Delivery, Group Shared Services Centre, QBE

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Jonathan Tam

Head of People Services, HR Delivery, Group Shared Services Centre
QBE

B

3:00 pm - 3:40 pm Flying into the Future of Employee Mobility: Factors Affecting Knowledge Continuity
Hiyasmin Mattison - Chief Human Resources Officer, Sunlife of Canada (Philippines) Inc
  • Succession plans for critical staff and senior management
  • The different models to the different forces of play: Motivational strategy and building organization culture and climate
  • Key Performance Indicator – Specific, reviewable and definable in remuneration system
  • Exit Management
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Hiyasmin Mattison

Chief Human Resources Officer
Sunlife of Canada (Philippines) Inc

  • Service delivery model to regulatory and organizational changes
  • Key decision criteria influencing what to shift (and where) and what to retain within “business as usual”
  • Shared services tax risks and opportunity
  • Setting up infrastructure-billing to business units, dealing with tax and legal entity
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Jerik Cruz

Lecturer and Policy Economist
Ateneo de Manila University’s Department of Economics

  • Enforcement on incoming administration
  • Governance and control framework: Contextual Risk, Implementation Risk & Governance Risk
  • Mitigating risks on service levels defects
  • Anti-money laundering monitoring in Shared Services
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Atty. Jun Manuel Lope Del Rosario Manuel, Jr.

Chief Compliance Officer and Vice President for Legal, Government and Corporate Affairs
Pepsi Cola Products Philippines, Inc.

C

10:20 am - 11:00 am The Evolutions in Forensic Data Analytics and Rise of New Regulatory Compliance Risks
Ameya Karvir - Senior Director, Expedia
  • Analytics to drive Shared Services Improvements
  • Analytics across multiple SSC or GBS towers
  • Analytics as a Service to the business
  • Owning the Analytics agenda: Insight Driven Organization
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Ameya Karvir

Senior Director
Expedia

C

11:00 am - 11:40 am Counter the Danger of Unstructured Data
Carlo Subido - President, Infocomm Technology Association of the Philippines
  • Formulating well-defined process ownership and delivery standards
  • Automation and re-engineering processes within business units
  • An integration of governance model to aid with decision support and issue escalation
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Carlo Subido

President
Infocomm Technology Association of the Philippines

D

1:00 pm - 1:50 pm SMART Automation: How RPA Deliver Benefits in Quality Improvement and Productivity?
Chris Sebastian Bernardo - SMART Automations Leader, RPA, Procter & Gamble (P&G)
  • What is "SMART" or "Robotics and Process Automation"?
  • Journey of the SMART Automation
  • Benefits in terms of Quality and Productivity
  • AHA on the RPA experience
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Chris Sebastian Bernardo

SMART Automations Leader, RPA
Procter & Gamble (P&G)

D

1:40 pm - 2:30 pm Discover the new way to build shared services model to the next wave of digital transformation
Ric Simbol - Head of Global Technology, White & Case Manila LLP

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Ric Simbol

Head of Global Technology
White & Case Manila LLP

D

2:30 pm - 3:20 pm Artificial Intelligence and its Possible Applications on RPA
Rowel Atienza - Associate Professor, University of the Philippines
  • RPA Implementation 101: Common Mistakes and Misconceptions to Avoid
  • Establishing RPA Operating Model Framework Analytics as a Service to the business
  • Scope out and spearhead the program, targets for tracking execute efficiency and outcomes
  • Prioritizing RPA projects across departments and business unites
  • Designing standards, formulating working principles and guidelines, and compiling best practices
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Rowel Atienza

Associate Professor
University of the Philippines