13 - 16 August, 2019 | New World Makati Hotel, Makati City, Philippines

Post-Conference Workshops

Workshop A: Your Process Ownership: Unveiling the E2E (End-to-End) Process of Change Management

9:00 am - 9:40 am The Core Factors for Effective Shared Services Change Management
  • Drivers of Change: Support Function & Back-Office Function
  • Benchmarking analysis of your current Shared Services Centre
  • Drilling down into ‘shared services specific impacts
  • A well-thought-out “playbook” that catalogs key areas and critical tasks during integration process
Eric Reigo de Dios, People Director at Baker McKenzie’s Global Process Owner

Eric Reigo de Dios

People Director
Baker McKenzie’s Global Process Owner

Workshop A: Your Process Ownership: Unveiling the E2E (End-to-End) Process of Change Management

9:40 am - 10:20 am “Culture-led” Approach to Change – Speed, Success and Sustainability
  • Emphasize customer service skills among customer-facing SS&O personnel
  • Perform a change readiness assessment
  • Communications and cultural implications
  • Kaizen Lean Management
Pierre Monserrate, Director People & Culture, Member, Board of Director at Philip Morris International

Pierre Monserrate

Director People & Culture, Member, Board of Director
Philip Morris International

Workshop A: Your Process Ownership: Unveiling the E2E (End-to-End) Process of Change Management

10:20 am - 11:00 am Sizing up the Stakeholder! – Make Shared Services a Shared Success
  • Moving the pie – Gaining Stakeholder’s support and building a case
  • Case Study: Success & Pitfalls of shared services
  • Establish a change advocate network
  • Measure user adoption on an ongoing basis
  • Moving legacy local staff to shared services
Marvin Rodriguez, Country Director at MiraMed Global Services Philippines

Marvin Rodriguez

Country Director
MiraMed Global Services Philippines

Workshop A: Your Process Ownership: Unveiling the E2E (End-to-End) Process of Change Management

11:00 am - 11:40 am The Service Delivery Transformation Journey – Your Solutions to the Drivers of Change!
  • The process of implementing a service delivery project
  • The different models to the different forces of play: Economies of Scale, Labour Arbitrage Opportunities & Increase Standardization with a global model and developing regional centres
  • Conducting high-level site location analysis
  • Finalize strategy and cost-benefit analysis
Christian Lim, Chief Operating Officer at Microsoft Philippines

Christian Lim

Chief Operating Officer
Microsoft Philippines

Workshop B: Continuous Improvement on the Journey to Global Shared Services (GBS)

1:00 pm - 1:40 pm Cost-Cutting Strategies in Expanding Economic
  • What is GBS and how do you build a cross cultural and geographical GBS model?
  • Business case and deployment
  • What are the key ingredients to build a work class GBS?
  • How do you change the culture to drive the GBS journey?

Workshop B: Continuous Improvement on the Journey to Global Shared Services (GBS)

1:40 pm - 2:20 pm The Integration of Technological Innovation with User’s Perspectives
  • Defining business requirements to improve efficiencies
  • Understanding user’s struggles
  • Solutions on manual legacy-system
  • Tool development process
  • Collaborative mechanisms to communicate
Dr. Sumit Mitra, CEO at Tesco Global Business Services

Dr. Sumit Mitra

CEO
Tesco Global Business Services

Workshop B: Continuous Improvement on the Journey to Global Shared Services (GBS)

2:20 pm - 3:00 pm Business Continuity Excellence for Shared Services Organizations
  • Business continuity management and disaster recovery
  • Conducting the Business Impact Analysis and Risk Assessment
  • Clear BCM Policy, strategy and budget
  • External communications and crisis management coordination programme

Workshop B: Continuous Improvement on the Journey to Global Shared Services (GBS)

3:00 pm - 3:40 pm Flying into the Future of Employee Mobility: Factors Affecting Knowledge Continuity
  • Succession plans for critical staff and senior management
  • The different models to the different forces of play: Motivational strategy and building organization culture and climate
  • Key Performance Indicator – Specific, reviewable and definable in remuneration system
  • Exit Management
Hiyasmin Mattison, Chief Human Resources Officer at Sunlife of Canada (Philippines) Inc

Hiyasmin Mattison

Chief Human Resources Officer
Sunlife of Canada (Philippines) Inc

WORKSHOP C: The Future Outlook for the Tax Regulatory & Compliance Landscape

9:00 am - 9:40 am Mastering Taxation for Shared Services
  • Service delivery model to regulatory and organizational changes
  • Key decision criteria influencing what to shift (and where) and what to retain within “business as usual”
  • Shared services tax risks and opportunity
  • Setting up infrastructure-billing to business units, dealing with tax and legal entity
Jerik Cruz, Lecturer and Policy Economist at Ateneo de Manila University’s Department of Economics

Jerik Cruz

Lecturer and Policy Economist
Ateneo de Manila University’s Department of Economics

WORKSHOP C: The Future Outlook for the Tax Regulatory & Compliance Landscape

9:40 am - 10:20 am Managing Risk in the Age Of Digitalization
  • Enforcement on incoming administration
  • Governance and control framework: Contextual Risk, Implementation Risk & Governance Risk
  • Mitigating risks on service levels defects
  • Anti-money laundering monitoring in Shared Services
Atty. Jun Manuel Lope Del Rosario Manuel, Jr., Chief Compliance Officer and Vice President for Legal, Government and Corporate Affairs at Pepsi Cola Products Philippines, Inc.

Atty. Jun Manuel Lope Del Rosario Manuel, Jr.

Chief Compliance Officer and Vice President for Legal, Government and Corporate Affairs
Pepsi Cola Products Philippines, Inc.

WORKSHOP C: The Future Outlook for the Tax Regulatory & Compliance Landscape

10:20 am - 11:00 am The Evolutions in Forensic Data Analytics and Rise of New Regulatory Compliance Risks
  • Analytics to drive Shared Services Improvements
  • Analytics across multiple SSC or GBS towers
  • Analytics as a Service to the business
  • Owning the Analytics agenda: Insight Driven Organization
Ameya Karvir, Senior Director at Expedia

Ameya Karvir

Senior Director
Expedia

WORKSHOP C: The Future Outlook for the Tax Regulatory & Compliance Landscape

11:00 am - 11:40 am Counter the Danger of Unstructured Data
  • Formulating well-defined process ownership and delivery standards
  • Automation and re-engineering processes within business units
  • An integration of governance model to aid with decision support and issue escalation
Carlo Subido, President at Infocomm Technology Association of the Philippines

Carlo Subido

President
Infocomm Technology Association of the Philippines

WORKSHOP D: RPA & IA Bootcamp: Reinventing the way Enterprises Conduct their Businesses Worldwide

1:00 pm - 1:40 pm Preparing your Organization for RPA and IA Implementation: Developing Realistic Targets, Quick Wins and Roadmaps to Enable Successful Implementation
  • Identify roadblocks that can come in the way of a successful RPA implementation
  • Learn about IA’s current and ever-evolving capabilities and what it can offer in the years to come
  • Better understand which business processes and scenarios can utilise these technologies and how they differ from other automation management tools
  • Leverage on automation and discover RPA’s various functions to create a competitive edge for your business
Krishna Ramachandran, Global Head of R2R and Lead RPA at Royal Philips

Krishna Ramachandran

Global Head of R2R and Lead RPA
Royal Philips

WORKSHOP D: RPA & IA Bootcamp: Reinventing the way Enterprises Conduct their Businesses Worldwide

1:40 pm - 2:20 pm Scaling RPA for Enterprise Wide Adoption
  • Review internal processes for deployment of RPA
  • Develop a governance structure by maturing the RPA culture in your DNA
  • Develop realistic targets for your IA strategy & roadmaps to build your competitive advantage and to achieve them for business success
  • The importance of internal stakeholders & governance models

WORKSHOP D: RPA & IA Bootcamp: Reinventing the way Enterprises Conduct their Businesses Worldwide

2:20 pm - 3:00 pm Governance Models in Process Automation & Implementation Roll-Outs
  • RPA Implementation 101: Common Mistakes and Misconceptions to Avoid
  • Establishing RPA Operating Model Framework Analytics as a Service to the business
  • Scope out and spearhead the program, targets for tracking execute efficiency and outcomes
  • Prioritizing RPA projects across departments and business unites
  • Designing standards, formulating working principles and guidelines, and compiling best practices
Rowel Atienza, Associate Professor at University of the Philippines

Rowel Atienza

Associate Professor
University of the Philippines

WORKSHOP D: RPA & IA Bootcamp: Reinventing the way Enterprises Conduct their Businesses Worldwide

3:00 pm - 3:40 pm How RPA and IA Deliver Massive Benefits in Productivity
  • Why is AI no longer the hype & where does ERP fit in?
  • What type of AI do you need?
  • Where will AI have the maximum impact and reap the greatest benefits?
  • Developing a road map for effective deployment
Paul Bartley, Chief Operating Officer at Odfjell Driling

Paul Bartley

Chief Operating Officer
Odfjell Driling