Visual Analytics Workbook: 3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce

Visual Analytics Workbook: 3 Drivers of Change in Philippines Shared Services & BPOs: Automation, Customer Excellence & Future Workforce

This analytics report examines the surge in Intelligent Automation adoption in Philippines Shared Services and its impact on developing the Future Workforce and advancing customer experience.

Next, this report also features key automation KPIs (i.e. cost savings, accuracy, and productivity metrics) to benchmark your automation programs and includes performance metrics from the Top 20 Most Admired SSOs to allow you to see how you stack up against top performers.

Lastly, we have included an analysis of how Philippines BPO providers are evolving to meet the urgent needs and expectations of their customers.


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