SSOW Philippines Knowledge Center

Find out who will be joining us at this year's conference - from companies to job profiles.This list is updated regularly, so grab a copy of the Attendee Profile List now.

The world of Shared Services, Business Services and Outsourcing is constantly evolving. As a result, SSOs in Asia are looking at ways to differentiate themselves while value-adding to the Shared Services eco-system in the region. Tapping on our global network and our very own advisory board members, the team at...

The 13th annual Shared Services & Outsourcing Week Philippines 2023 concluded on a successful note. Held from 7-11 August 2023, the country’s top SSO and BPO leaders gathered to discuss how to strengthen service management and deliver seamless operations to the enterprise with digitisation efforts. With 35 thought leaders sharing...

SSON has specially curated this Infographics to showcase the level of Automation across SSCs in Asia. Download this content piece and find out the digital investment priorities for Shared Services centres in Asia for 2024.

Ahead of the Shared Services and BPO Week Philippines 2024, we've specially create an interactive report on the topic of 'Revolutionising the Future with Emphasis on Core Operations & Process Modernisation, Automation, and Employee Value Proposition'. This report looks at salient priorities in the Philippines Shared Services landscape, looking towards...

In attracting talent overall, companies are counting on a strong company brand first.  What is becoming more important is a commitment to diversity, equity, and inclusion. This infographic encompasses how Shared Services Leaders in the Philippines are adapting to the evolving gig economy. Download to read on.

The goal of this report is to look at the current state of the BPO industry, analyze the relationship between BPOs and shared services centres in the country and observe how BPOs have evolved in the past three years with a focus on the growing gig economy. Download SSON: The State...

In this article, Steve Harris, Managing Director, ANZ Global Services and Operations Philippines, spoke about how shared services practitioners can scale up robotic capability across the enterprise. 

In light of new technology innovations that are replacing human labor with software, or robotic labor, the market is experiencing the early rumblings of what promises to be an earthquake to shake traditional operating models. Are you ready for the digital workforce?