SSOs with limited scope, sometimes do not evolve past “process skills” and may not demonstrate many of the critical attributes found in a successful multi-functional SSC operating model. It raises an exciting debate as to whether such an operation is an actual ‘shared services business model’ or merely a centralised organisation.
(GRID – Globally connected, responsiveness, integrated and dynamic) How much of your time do you spend wrestling with process and planning issues instead of doing the work you were hired to do? If you answered, “far too much,” then operational excellence matters to you. With the emergence of disruptive technologies like robotics, shifting workplace demographics, and changing customer needs, the challenges that face service organisations are unprecedented.
Check out the incredible speaker line-up to see who will be joining Jayan.