SSCs are at a critical tipping point. If these organisations continue with their traditional practices, they may be a victim of their stunning success at reducing costs. Their near-maniacal focus on cost reduction could result in the hard-coding of an operating model that fails to respond quickly enough to the seismic changes occurring today in business and technology.
Despite speculation that the cost competitiveness of offshore captive centres may be fading, most global in-house centres chose to save funds over keeping the work local. Many delivery locations have seen significant shifts in currency valuations and inflation leading to the perception that operating a company-owned IT or business process centre offshore is less financially beneficial in the past.
The questions are how sustainable the cost arbitrage association with a captive centre and what are the factors that affect the total cost of savings in in-house offshore centres? Discuss.
Check out the incredible speaker line-up to see who will be joining Junar.