Junar D. Amador
Global Business Services – Manila, Ingram Micro Inc.
Conference Day 1
Tuesday, August 14th, 2018
SSCs are at a critical tipping point. If these organisations continue with their traditional practices, they may be a victim of their stunning success at reducing costs. Their near-maniacal focus on cost reduction could result in the hard-coding of an operating model that fails to respond quickly enough to the seismic changes occurring today in business and technology.
Conference Day 2
Wednesday, August 15th, 2018
12:00 PM Future Proofing the Offshore Captive – the Cost and Quality Trade-off in Business Process Outsourcing
Despite speculation that the cost competitiveness of offshore captive centres may be fading, most global in-house centres chose to save funds over keeping the work local. Many delivery locations have seen significant shifts in currency valuations and inflation leading to the perception that operating a company-owned IT or business process centre offshore is less financially beneficial in the past.
The questions are how sustainable the cost arbitrage association with a captive centre and what are the factors that affect the total cost of savings in in-house offshore centres? Discuss.