13 - 16 August, 2019 | New World Makati Hotel, Makati City, Philippines
Paola Alvarez, Assistant Secretary at Department of Finance, Republic of the Philippines

Paola Alvarez


Assistant Secretary
Department of Finance, Republic of the Philippines

Conference Day 1

Tuesday, August 14th, 2018


9:00 AM Opening Address: Paola Alvarez Assistant Secretary of Department of Finance, Republic of the Philippines

Recent tax reforms and external pressures from competitive regions have increased the pressure for Shared Services Centers in the Philippines to remain competitive and elevate the quality of service delivered. Furthermore, SSCs in the Philippines are beginning to grapple with a highly digital workforce, brought about by an increasingly automated environment. Thus, how can SSCs continue to improve despite the challenges they face to attract and retain talent in an era of disruption? Join our keynote address to understand the state of the Philippines’s Shared Services industry and how SSCs can retain their competitive advantage within Philippines and vis-à-vis the region.

9:15 AM Expert Panel: What Does The Future Hold? Tax Governance & the Effects for Philippines Shared Services & BPO sector

SSCs are expected to grow at an average annual expansion rate of 20% in the Philippines. IBPAP stated that the IT-BPO and Global In-house Center (GIC) industry in the Philippines is the most important generator of jobs. Its contribution to gross domestic product (GDP) by 2020 is expected to be approximately 11%, making it the biggest contributor to the Philippines gross domestic product.

This session combines perspectives from SSC leaders, government officials and economist point-of-view to map out the future road for the unique Philippines Shared Services and BPO Sector.

  • Highlight government incentives for supporting the SSO&BPO sector future growth initiatives
  • Review current tax reform and its impacts on the BPO sector
  • Discuss the future outlook on potential threats and opportunities in the shared services and BPO sector

Check out the incredible speaker line-up to see who will be joining Paola.

Download The Latest Agenda