10 - 13 August, 2020 | Manila, Philippines

An Industry on the Cusp of Change - Challenges
facing the BPO and Shared Services Sector​

The constant market pressure in taxation reform, funding and initiatives on multi-national companies to increase their competitiveness compelled managers to strategize on retaining talents and explore models beyond SSC. Global Business Services (GBS) is the next wave with increasingly difficult to formulate management control system, which could cause job vulnerabilities to automation in the next decade and decompose operative goals. The phenomenon of transformation through merger and acquisition with BPOs integrations is critical to assess the resources selected.

The Industry Insights of Shared Services & BPO

A selection of visionary case studies, in-depth master classes and dialogue-driven brain-weaves!

Government 2020: Taxation reform, funding and initiatives

Mapping the road to Global Business Services

Strategies on retaining Philippine’s competitive advantage on the riding demand for re-shoring

Transformation through Merger and Acquisition

Job vulnerabilities to automation in the next decade

Highlights & Key Achievements

180+

Attendees

100+

Practitioner Accounts

32

Brand New Speakers

50

C-Suite Executives

26

Dedicated Roundtable Discussions to Focus Group

20

Local Regulators as Mystery Delegates

3

Workshops to address your issues

2020 Leading Industry Speakers

The hottest topics to be discussed at SSOW 2020

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Government 2020: Taxation reform, funding and initiatives

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Strategies on retaining Philippine’s competitive advantage on the riding demand for re-shoring

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Job vulnerabilities to automation in the next decade

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Mapping the road to Global Business Services

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Transformation through Merger and Acquisition

Past Attendees Say It Best