Against a backdrop of the global COVID-19 pandemic, the focus on delivering high-performance and high-value services remotely have now taken the front seat to strengthen business resilience and sustainability.

Shared Services Centres in Philippines have placed increased emphasis on driving remote employee engagement, re-evaluating the fundamentals of a Shared Services business model as well as accelerating and ensuring digital readiness in the transition to the new normal. The question remains
– how do we get there as an industry?

At SSOW Philippines Live 2021, we continue to bring GBS, Business Services, Shared Services, BPO and Outsourcing leaders together to explore the age of Shared Services in the new normal, strengthening business resilience and achieving high-performance business services to remain relevant in times of crisis.

Learn How To:

  • Create an agile Shared Services Centre in the Philippines

  • Drive flexible working arrangements in Shared Services Centres

  • Manage a “hybrid” workforce effectively

  • Leverage automation tools to streamline processes

  • Review continuous improvement strategies to improve efficiency

Who Should Attend

Managing Director, CEO, Director, Head, VP, Site Lead, General Manager, Manager of:


Global Business Services, Shared Services, Business Services


Finance Shared Services


HR Shared Services


IT Shared Services, Technology


Operations, Operational Excellence, Process Excellence




Customer Service, Contact Centre


BPO, Outsourcing