DO YOU KNOW? Business resilience can be built through high-performance & high-value services

Against a backdrop of the global COVID-19 pandemic, high-performance and high-value service delivery have now taken the front seat to strengthen business resilience and sustainability.Shared Services Organisations here in Asia have now placed increased emphasis on driving knowledge management, leveraging augmented intelligence and cultivating a service-oriented workforce in the transition towards an integrated business services model. The question remains – how do we get there as an industry?


Business Resilience & Continuity Management Workshop

  • Building an Effective Global Business Continuity Management Strategy
  • Strengthening Business Resilience – A Look into Post-Crisis Recovery and Debriefing

Future Workforce, Future Workplace Workkshop

  • Transforming Employee Experience Post COVID-19
  • Designing a New Way of Work

5 Transformation Models Explained at SSOW Asia 2020

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Centralised Shared Services
Classic Back-Office Functions

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Captive Shared Services
Upfront Investment with Offshore Geography

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Multi-Function Shared Services
Common Service Delivery Framework

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Global Business Services
End-to-End Process Ownership

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Integrated Business Services
High-Performance and High-Value Delivery on an Enterprise-Wide Level

Asian Shared Services and Outsourcing Week 2020 Asian Shared Services and Outsourcing Week 2020Asian Shared Services and Outsourcing Week 2020Asian Shared Services and Outsourcing Week 2020