26 October, Monday Business Resilience Focus Day

Building Business Resilience in Times of Crisis

10:00 am - 10:05 am SSON Welcome & Housekeeping Remarks

10:05 am - 10:10 am Chairperson Opening Remarks

10:10 am - 10:50 am Emerging Stronger During COVID-19 – Singapore’s VITAL Shared Services

Dennis Lui - Chief Executive, VITAL Shared Services

COVID-19 has stripped away all frills, and shown that Shared Services is truly essential! There has never been a time where we have been given greater clarity on what needs to be done, to support our business partners and customers so that we can keep them going. It would be remiss for CEOs and business leaders to just merely look at crisis management and business contingency plans. Shared Services Organisations should fully capitalise on the new opportunities provided by COVID-19 to propel their organisations to greater heights. The ambition should be to emerge stronger than ever before, even as we have to face with the crisis of today. Chief Executive Dennis Lui, who took over the reins at VITAL Shared Services will share his thoughts on: 

• Taking over a Shared Services Organisation in the midst of a crisis outbreak 

• Navigating leadership challenges in the era of COVID-19 and Work-From-Home era 

• Looking after our people and amplifying their work during COVID-19

• Strategising and positioning Shared Services to emerge stronger in the COVID-19 environment


Dennis Lui

Chief Executive
VITAL Shared Services

The future of work is from anywhere, at any time. It has become increasingly difficult for “HR” to define a workforce in its workplace as the lines are now blurred. COVID-19 pandemic has significantly affected GBS business volume and consequently, employee engagement and retention has proved challenging. With the recent COVID-19 outbreak, How much has the future of work changed, and what can we do about it?

·        Exploring how the recent COVID-19 pushes the workforce to embrace the future of work

·        Comparing the impact to GBS for industries with significant increase and decrease in business volume 

·        Discussing “the new norm” – Work from Home (WFH) or Work from Anywhere (WFA)?

·        Enabling a digital workforce to drive agility, continuity and mobility


Sim Siew Shan

Chief Financial Officer
Air Asia Berhad


Terence Lee

CPO, APAC, Supply Chain Optimization


Rajeev Mall

President and Representative Director
Coca Cola Bottlers Japan


Sumit Mitra

Chief Executive Officer
TESCO Global Business Services

11:30 am - 12:00 pm Virtual Speed Networking Session

12:00 pm - 12:30 pm 3 Ways to Accelerate Shared Services Digital Transformation

Juliana Chua - Director Digital Transformation Office, Essilor

Transforming Shared Services into a Digital Business to Generate Value

·        Mapping your digital stream to identify and strategise digital transformation

·        Identifying the role of IT SSO and functional teams to deliver a seamless digitisation project

·        Leveraging on the convergence of human and digital to deliver a great customer experience


Juliana Chua

Director Digital Transformation Office

Future Work Force Panel

COVID-19 has been the greatest catalyst for workforce transformation. Digital readiness and workforce mobility is no longer optional, it is critical. This pandemic forced the review of the relationships between individual, organisation and society. Business and government are challenged to rethink their workforce strategies and bridge crisis respond to the new norm in the area of workforce design.

·        Exploring methods of employee engagement, measuring productivity and getting the right outcome

·        Identifying areas of work that can be operated working from home and steps towards enablement

·        Exploring modular workforce network structure as a potential structure for future workforce


Sudhir Dasamantharao

Director Global Business Services and Chief Transformation Officer APAC
Boston Scientific


Sharmini Krishnan

Managing Director
Lufthansa Services Philippines

1:10 pm - 1:40 pm Break

Solution Clinics

The global COVID-19 pandemic have thrown businesses off the rails. In this session, we invite 6 Shared Services leaders to lead “Solution Clinics” focused on different topics. Each “Solution Clinic” addresses a critical issue that a Shared Services Organisation might be facing due to recent global changes. Participants will have the opportunity to participate in 1 Solution Clinic for a 1-hour discussion. 

1:40 pm - 2:40 pm Solution Clinic 1: Fuel a Positive Culture for Remote Workers

1:40 pm - 2:40 pm Solution Clinic 2: Managing, Measuring & Monitoring Employee's Work-From-Home Performance

1:40 pm - 2:40 pm Solution Clinic 3: Accelerating ROI from Automation Investments

1:40 pm - 2:40 pm Solution Clinic 4: Managing Costs in Times of COVID-19

1:40 pm - 2:40 pm Solution Clinic 5: Delivering New Wave of Business Impact Through Digital Shared Services

1:40 pm - 2:40 pm Solution Clinic 6: Re-Evaluating the Shared Services Working Model

2:40 pm - 3:00 pm Summary & Chairperson Closing Remarks

3:00 pm - 3:00 pm End of SSOW Asia Live 2020 Business Resilience Focus Day