28 October, Main Conference Day One

Adapting to the New Normal

Reserve Your Pass Now!

10:00 am - 10:05 am SSON Welcome & Housekeeping Remarks

10:05 am - 10:10 am Chairperson Opening Remarks

Manoj Kalra - Sr Vice President, DSM Group Business Services (GBS)

Manoj Kalra

Sr Vice President
DSM Group Business Services (GBS)

Shared Services Prioritisation Panel

Shared Service Centres are deployed to reduce costs of decentralisation, to increase the support processes for the business and to create a higher degree of strategic flexibility. What if the benefits can now be achieved virtually and remotely without having to consider the most important factor of location, which determines the success of your Shared Services strategy. COVID-19 will cause a major rethink to the relevance and existent of Shared Services. The fundamentals of Shared Services will be challenged and so will its future.

·        Identifying the top priorities to address and mould business to fit The New Norm

·        Discussing the new purpose and value of Shared Services

·        Addressing the foreseeable challenges and potential solutions to help business navigate through this transformative phase


Terence Lee

Chief Procurement Officer, APAC, Supply Chain Optimization


Shaun Tan

Global Head, Finance Shared Services


Manoj Kalra

Sr Vice President
DSM Group Business Services (GBS)

10:45 am - 11:25 am Thought Leadership Session

11:25 am - 11:30 am SSON Impact Awards Asia – Awards Announcement

  • Business Transformation Impact Award
  • Customer Centricity Impact Award 

11:30 am - 12:00 pm Speed Networking Session

12:05 pm - 12:35 pm Redesigning The Dynamics Of Shared Services To Create A True Vehicle for Change At AECOM

Gavin Ifield - VP and Head of Global Business Services, AECOM

2 years ago, AECOM embarked on a truly global shared service transformation – with their 5th strategic centre in development, GPO and Service Delivery structure, digital transformation strategy, and an all-inclusive SG&A model – they have become a truly global business, servicing 150 countries and 65,000 employees. Instilling the philosophy that shared services goes beyond transactional processing, to become a vehicle for change within the organization AECOM GBS is focused on driving digitization, fostering customer centricity as a concept, reducing operational costs, and improving global operating models. In addition, working to help prepare leaders for a future shared services landscape.

·        The AECOM GBS journey so far – what it means to be a truly global business

·        The strategy for positioning GBS as a strategic partner and delivery model

·        How a tiered transformation approach led to step change cost savings

·        How Digital Tools enticed stakeholders and created sustainability

·        The impact of a Customer Centricity mindset on GBS success


Gavin Ifield

VP and Head of Global Business Services

12:35 pm - 12:45 pm Power Demo Drive – SurfaceInsight Technologies - Intelligent Automated Process Discovery using SurfaceAI

12:45 pm - 12:50 pm SSON Impact Awards Asia – Awards Announcement

  • Best Vendor Collaboration Award
  • Creative Talent Management Award 

12:55 pm - 1:35 pm apexanalytix - Thought Leadership

1:35 pm - 1:35 pm End of SSOW Asia Live 2020 Main Conference Day One