#SSOWAsia
26 - 30 October, 2020
| Online Event
28 October, Main Conference Day One
Adapting to the New Normal
Reserve Your Pass Now!
10:00 am - 10:05 am
SSON Welcome & Housekeeping Remarks
10:05 am - 10:10 am
Chairperson Opening Remarks
Manoj Kalra -
Sr Vice President,
DSM Group Business Services (GBS)
10:10 am - 10:40 am
Shared Services Prioritisation Panel: Four Tips to Prioritise and Fast-Track Your Digital Transformation
Terence Lee -
Chief Procurement Officer, APAC, Supply Chain Optimization,
Geodis
Shaun Tan - Global Head, Finance Shared Services, Manulife
Manoj Kalra - Sr Vice President, DSM Group Business Services (GBS)
Shared Services Prioritisation Panel
Shared Service Centres are deployed to reduce costs of decentralisation, to increase the support processes for the business and to create a higher degree of strategic flexibility. What if the benefits can now be achieved virtually and remotely without having to consider the most important factor of location, which determines the success of your Shared Services strategy. COVID-19 will cause a major rethink to the relevance and existent of Shared Services. The fundamentals of Shared Services will be challenged and so will its future.
· Identifying the top priorities to address and mould business to fit The New Norm
· Discussing the new purpose and value of Shared Services
· Addressing the foreseeable challenges and potential solutions to help business navigate through this transformative phase
10:45 am - 11:25 am
Thought Leadership Session
Sponsored by: Ramco
11:25 am - 11:30 am
SSON Impact Awards Asia – Awards Announcement
- Business Transformation Impact Award
- Customer Centricity Impact Award
11:30 am - 12:00 pm
Speed Networking Session
12:05 pm - 12:35 pm
Redesigning The Dynamics Of Shared Services To Create A True Vehicle for Change At AECOM
Gavin Ifield -
VP and Head of Global Business Services,
AECOM
2 years ago, AECOM embarked on a truly global shared service transformation – with their 5th strategic centre in development, GPO and Service Delivery structure, digital transformation strategy, and an all-inclusive SG&A model – they have become a truly global business, servicing 150 countries and 65,000 employees. Instilling the philosophy that shared services goes beyond transactional processing, to become a vehicle for change within the organization AECOM GBS is focused on driving digitization, fostering customer centricity as a concept, reducing operational costs, and improving global operating models. In addition, working to help prepare leaders for a future shared services landscape.
· The AECOM GBS journey so far – what it means to be a truly global business
· The strategy for positioning GBS as a strategic partner and delivery model
· How a tiered transformation approach led to step change cost savings
· How Digital Tools enticed stakeholders and created sustainability
· The impact of a Customer Centricity mindset on GBS success
12:35 pm - 12:45 pm
Power Demo Drive – SurfaceInsight Technologies - Intelligent Automated Process Discovery using SurfaceAI
Sponsored by: SurfaceInsight
12:45 pm - 12:50 pm
SSON Impact Awards Asia – Awards Announcement
- Best Vendor Collaboration Award
- Creative Talent Management Award
12:55 pm - 1:35 pm
apexanalytix - Thought Leadership
Sponsored by: apexanalytix
