29 October, Main Conference Day Two


10:00 am - 10:05 am SSON Welcome & Housekeeping Remarks

10:05 am - 10:10 am Chairperson Opening Remarks

Manoj Kalra - Sr Vice President, DSM Group Business Services (GBS)
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Manoj Kalra

Sr Vice President
DSM Group Business Services (GBS)

10:10 am - 10:40 am Managing Pandemic in a Thriving Industry where Business Volume Doubled

Sumit Mitra - Chief Executive Officer, TESCO Global Business Services


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Sumit Mitra

Chief Executive Officer
TESCO Global Business Services

10:40 am - 10:45 am SSON Impact Awards Asia – Awards Announcement

  • Change Management Impact Award
  • Process Improvement & Value Creation Impact Award

10:50 am - 11:30 am Qualtrics - Thought Leadership Session

11:35 am - 12:05 pm Value-Driven Models: Unlock The Next Generation SSO

Anil Yadav - Vice President & GBS Leader, APAC, Philips

·        Defining the concept value and what it means to businesses

·        Synergising traditional and non-traditional functions to build next generation SSOs

·        Utilising various technologies and tools to create value

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Anil Yadav

Vice President & GBS Leader, APAC
Philips

12:15 pm - 12:55 pm Technology Investments & Business Intelligence Panel Harnessing Cognitive Intelligence and Leveraging Data Analytics to Future Proof Business Services

Anil Yadav - Vice President & GBS Leader, APAC, Philips
Reginald Baltazar - Head of Business Excellence and Transformation, The Goodyear Tire & Rubber Company
Manoj Kalra - Sr Vice President, DSM Group Business Services (GBS)

Augmented Intelligence Panel

Harnessing Augmented Intelligence and Leveraging Data Analytics to Future Proof Business Services

“Augmented intelligence reflects the ongoing impact of AI in amplifying human innovation.” For years now, we tested the possibilities of automation, BI capabilities and now ventured into the realm of AI. Now more than ever, businesses need to consider the successful integration of technology into its workforce, as it is said to ultimately be able to save organisations millions to billions of dollars. As the economy is thrown into uncertainty, augmented intelligence needs to take the front-seat and drive strategies forward.

·        Exploring key success facors in achieving complex levels of “Bots and Brains” seamless integration

·        Discussing how you can leverage data analytics to support GBS in the COVID-19 era

·        Exploring how you can take the leap, transforming your BI to AI to create value through GBS

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Anil Yadav

Vice President & GBS Leader, APAC
Philips

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Reginald Baltazar

Head of Business Excellence and Transformation
The Goodyear Tire & Rubber Company

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Manoj Kalra

Sr Vice President
DSM Group Business Services (GBS)

Are you maximizing your shared services organizations metrics? Shared services have always been focused on monitoring KPIs and keeping close tabs on industry benchmarks and “best-in- class”. However, practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers.

This panel will explore practitioner insights from SSON’s 2020 “Most Admired SSOs”:

·        What real business benefits can be driven from crunching the aggregated data of their peer set and beyond

·        Getting to world class benchmarks

·        Selecting the right technology to get your processes world class

·        Developing continuous improvement plan

·        Structuring the functional teams to execute

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Syazana Lim

Data Research Analyst
SSON Analytics

Delia Dragon

Director & COO GBS KL
Eli Lilly Asia Pacific SSC Sdn Bhd

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Vijay Samuel

GBS Site Lead
ESAB India Limited

1:30 pm - 1:30 pm End of SSOW Asia Live 2020 Main Conference Day Two