28 October, Main Conference Day Two


10:00 am - 10:05 am SSON Welcome & Housekeeping Remarks

10:05 am - 10:10 am Chairperson Opening Remarks

Manoj Kalra - Sr Vice President, DSM Group Business Services (GBS)
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Manoj Kalra

Sr Vice President
DSM Group Business Services (GBS)

10:10 am - 10:40 am Managing Pandemic in a Thriving Industry where Business Volume Doubled

Sumit Mitra - Chief Executive Officer, TESCO Global Business Services


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Sumit Mitra

Chief Executive Officer
TESCO Global Business Services

10:45 am - 11:15 am Redesigning The Dynamics Of Shared Services To Create A True Vehicle for Change At AECOM

Gavin Ifield - VP and Head of Global Business Services, AECOM

3 years ago, AECOM embarked on a truly global shared service transformation – with their 5th strategic centre in development, GPO and Service Delivery structure, digital transformation strategy, and an all-inclusive SG&A model – AECOM has become a truly global business, servicing 150 countries and 56,000 employees. Instilling the philosophy that shared services goes beyond transactional processing, to become a vehicle for change within the organization. AECOM GBS is focused on driving digitization, fostering customer centricity as a concept, reducing operational costs, and improving global operating models. In addition, working to help prepare leaders for a future shared services landscape.

In this session, learn about:

·        The AECOM GBS journey so far – what it means to be a truly global business

·        The strategy for positioning GBS as a strategic partner and delivery model

·        How a tiered transformation approach led to step change cost savings

·        How Digital Tools enticed stakeholders and created sustainability

·        The impact of a Customer Centricity mindset on GBS success

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Gavin Ifield

VP and Head of Global Business Services
AECOM

11:20 am - 11:50 am SSON Impact Awards Asia – Awards Announcement

  • Best Shared Services Team
  • Change Management Impact Award
  • Process Improvement & Value Creation Impact Award
  • Customer Centricity Impact Award
  • Business Transformation Impact Award
  • Automation Impact Award
  • Creative Talent Management Impact Award
  • Best Vendor Collaboration

11:55 am - 12:25 pm Value-Driven Models: Unlock The Next Generation SSO

Anil Yadav - Vice President & GBS Leader, APAC, Philips

·        Defining the concept value and what it means to businesses

·        Synergising traditional and non-traditional functions to build next generation SSOs

·        Utilising various technologies and tools to create value

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Anil Yadav

Vice President & GBS Leader, APAC
Philips

12:30 pm - 1:00 pm Technology Investments & Business Intelligence Panel Harnessing Cognitive Intelligence and Leveraging Data Analytics to Future Proof Business Services

Anil Yadav - Vice President & GBS Leader, APAC, Philips
Reginald Baltazar - Head of Business Excellence and Transformation, The Goodyear Tire & Rubber Company
Manoj Kalra - Sr Vice President, DSM Group Business Services (GBS)

Augmented Intelligence Panel

Harnessing Augmented Intelligence and Leveraging Data Analytics to Future Proof Business Services

“Augmented intelligence reflects the ongoing impact of AI in amplifying human innovation.” For years now, we tested the possibilities of automation, BI capabilities and now ventured into the realm of AI. Now more than ever, businesses need to consider the successful integration of technology into its workforce, as it is said to ultimately be able to save organisations millions to billions of dollars. As the economy is thrown into uncertainty, augmented intelligence needs to take the front-seat and drive strategies forward.

·        Exploring key success facors in achieving complex levels of “Bots and Brains” seamless integration

·        Discussing how you can leverage data analytics to support GBS in the COVID-19 era

·        Exploring how you can take the leap, transforming your BI to AI to create value through GBS

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Anil Yadav

Vice President & GBS Leader, APAC
Philips

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Reginald Baltazar

Head of Business Excellence and Transformation
The Goodyear Tire & Rubber Company

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Manoj Kalra

Sr Vice President
DSM Group Business Services (GBS)

Are you maximising your SSO metrics? Shared services have always been focused on KPIs and keeping close tabs on industry benchmarks and “best-in-class”. However, practical application of those numbers is a different matter, and in the current situation, presents even more of a stretch.

This panel will talk about some of the current measures guiding SSO leaders as they run their sites remotely! We will reference some of the 30 benchmark metrics from SSON’s Top 20 SSO Benchmark list – which includes Eli Lilly and ESAB – to determine:

·        Practitioner insights from the Top 20 to derive what real business benefits can be driven from crunching aggregated data of their peer set and beyond

·        As we set our sights on the new normal (FOW, anyone?) what are new metrics to track?

·        Sharing more about best practices and performance improvement plans to get you closer to best-in-class

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Syazana Lim

Data Research Analyst
SSON Analytics

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Delia Dragon

Director & COO GBS KL
Eli Lilly Asia Pacific SSC Sdn Bhd

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Vijay Samuel

GBS Site Lead
ESAB India Limited

1:05 pm - 1:35 pm End of SSOW Asia Live 2020 Main Conference Day Two