29 October, Main Conference Day Two


10:00 am - 10:05 am SSON Welcome & Housekeeping Remarks

10:05 am - 10:10 am Chairperson Opening Remarks

10:10 am - 10:40 am Contextualising Big Data into Actionable Metrics to Facilitate Business Decision Making

Paul Bartley - Chief Operating Officer, Global Business Services (GBS), Odfjell Drilling

·        Using scorecards to transform the way business processes react to functions

·        Examining critical data and creating dashboards and insights for improvement

·        Developing a set of criteria and learning to set a clear target for value and timeline

·        Establishing high-levels achievable goals that benefit the employees and businesses

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Paul Bartley

Chief Operating Officer, Global Business Services (GBS)
Odfjell Drilling

10:40 am - 11:20 am Thought Leadership Session

11:20 am - 11:50 am Value-Driven Models: Unlock The Next Generation SSO

·        Defining the concept value and what it means to businesses

·        Synergising traditional and non-traditional functions to build next generation SSOs

·        Utilising various technologies and tools to create value

11:50 am - 12:30 pm Thought Leadership Session

12:30 pm - 1:00 pm Technology Investments & Business Intelligence Panel Harnessing Cognitive Intelligence and Leveraging Data Analytics to Future Proof Business Services

Gnananandam Yogam - Global CoE Lead – Centre of Robotics Excellence (CoE for RPA), Tetra Pak South East Asia Pte Ltd

Augmented Intelligence Panel

Harnessing Augmented Intelligence and Leveraging Data Analytics to Future Proof Business Services

“Augmented intelligence reflects the ongoing impact of AI in amplifying human innovation.” For years now, we tested the possibilities of automation, BI capabilities and now ventured into the realm of AI. Now more than ever, businesses need to consider the successful integration of technology into its workforce, as it is said to ultimately be able to save organisations millions to billions of dollars. As the economy is thrown into uncertainty, augmented intelligence needs to take the front-seat and drive strategies forward.

·        Exploring key success facors in achieving complex levels of “Bots and Brains” seamless integration

·        Discussing how you can leverage data analytics to support GBS in the COVID-19 era

·        Exploring how you can take the leap, transforming your BI to AI to create value through GBS

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Gnananandam Yogam

Global CoE Lead – Centre of Robotics Excellence (CoE for RPA)
Tetra Pak South East Asia Pte Ltd

1:10 pm - 1:30 pm How the 2020 Most Admired SSOs Use Metrics & Benchmarking to Drive Serious Growth

Syazana Lim - Data Research Analyst, SSON Analytics

Are you maximizing your shared services organizations metrics? Shared services have always been focused on monitoring KPIs and keeping close tabs on industry benchmarks and “best-in- class”. However, practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers.

This panel will explore practitioner insights from SSON’s 2020 “Most Admired SSOs”:

·        What real business benefits can be driven from crunching the aggregated data of their peer set and beyond

·        Getting to world class benchmarks

·        Selecting the right technology to get your processes world class

·        Developing continuous improvement plan

·        Structuring the functional teams to execute

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Syazana Lim

Data Research Analyst
SSON Analytics

1:30 pm - 1:30 pm End of SSOW Asia Live 2020 Main Conference Day Two