6 strategies to differentiate Asia as a global shared services hub

6 strategies to differentiate Asia as a global shared services hub

“Asian countries have successfully built significant competencies and careers in Shared Services, while other geographies are lagging” - Rodney Bergman, Celestica

Despite RPA taking over the kind of transactional work that in the past had moved to Asia for labour arbitrage; despite increasingly globalised SSO models supposedly making location “irrelevant”; and despite growth markets in Asia showing some hesitation … Asia remains not just significant for Shared Services but continues to differentiate itself by its competitive advantage and unique value-add.

This is why we decided to explore strategies to differentiate Asia’a position as a global shared services hub. We focus on areas such as driving digital labour, the growth market, knowledge and expertise and the role of GBS.


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