Articles

A New Services Triumvirate Powers Up Asia: Technology, Talent, and Data

A New Services Triumvirate Powers Up Asia: Technology, Talent, and Data

In this report, we look at how the Asian service delivery market need to power up on technology, talent and data.

Change or Die: Investing in Talent within the Shared Services Industry

Change or Die: Investing in Talent within the Shared Services Industry

How do we cope with a digitally advanced future? Developing talent to adjust to a new future is essential to survival. Especially so within the Shared Services industry. In this article, we looked at the three main issues at stake in the Shared Services industry.

What is the real Value of Intelligent Automation?

What is the real Value of Intelligent Automation?

Leading SSO executives in Asia explain why IA is a valuable tool for change and disruption, where they are experiencing setbacks, how IA is perceived across different stakeholder groups (and why), and how intelligent automation heralds a new Shared Services model.