In this report, we look at how the Asian service delivery market need to power up on technology, talent and data.
How do we cope with a digitally advanced future? Developing talent to adjust to a new future is essential to survival. Especially so within the Shared Services industry. In this article, we looked at the three main issues at stake in the Shared Services industry.
Leading SSO executives in Asia explain why IA is a valuable tool for change and disruption, where they are experiencing setbacks, how IA is perceived across different stakeholder groups (and why), and how intelligent automation heralds a new Shared Services model.
Much has been written about the impact and future of automation. It is here to stay and will continue to advance, so it is best for shared services to begin their transformation journey now and learn along with these technological advancements.
Avinash Sankhe, Director, Shared Services Center, Commodities, Industry and Facilities Division, Bereau Veritas, talks about how its Mumbai-based Global SSC provides effective integrated support that makes the organisation run - just not in the traditional way.
Sudhir Dasamantharao, Chief Transformation Officer and Director, Global Business Services APAC, Boston Scientific explains how today’s sophisticated business services models support all kinds of commercial activities, marketing research and development, amongst others.
Read more on how shared service centres can move higher up the value chain providing services of exceeding value, while retaining their competitive advantage