The world of Shared Services, Business Services and Outsourcing is constantly evolving. As a result, SSOs in Asia are looking at ways to differentiate themselves while value adding to the Shared Services eco-system in the region. SSON Asia has become a must-attend platform for business services leaders to grow, learn...

The 26th Shared Services & Outsourcing Week Asia 2023 concluded on a successful note. With over 165 attendees and 40 thought leaders sharing their perspectives and insights across the 4-day event. The shared service industry in Asia has seen an upwards trajectory with the market size expected to grow at...

Find out who will be attending SSOW Asia 2023 - including the companies and job titles.Download the list to see the full overview.

SSON Asia is excited to announce that the SSON Impact Awards Asia 2024 will be taking place this year at the 27th Annual SSOW Asia event on 16 October 2024!This globally recognized annual industry awards ceremony honours and celebrates Shared Services Organizations (SSOs) and service delivery teams who have exceeded...

SSON's Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSOs and service delivery teams who have exceeded industry standards in their SS&O initiatives. The Awards night with theme "Wizards & Magic" took place on the evening of the SSOW Asia...

SSON’s Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSOs and service delivery teams who have exceeded industry standards in their SS&O initiatives.Download the SSON Impact Awards 2023 Attendee List to find out who is attending! 

In collaboration with Thomson Reuters, the Pulse Survey Update: State of Asia Shared Services report was produced through interviews with Asia-based Shared Services leaders.Check out this report to discover:Ways Shared Services are helping large organisations reduce costs, improve operations and even identify revenue opportunitiesSignificant challenges, experiences and perceptions toward technology...

Global growth for GBSs and SSOs continue to battle headwinds, ranging from raising cost pressures, geopolitical tensions, technology-driven disruptions and banking strains in the US and Europe. The silver lining: Despite a volatile environment, Asia and the Pacific remain a dynamic region – with growth projected to increase this year...

In this report, we look at how the Asian service delivery market need to power up on technology, talent and data.

How do we cope with a digitally advanced future? Developing talent to adjust to a new future is essential to survival. Especially so within the Shared Services industry. In this article, we looked at the three main issues at stake in the Shared Services industry.

Leading SSO executives in Asia explain why IA is a valuable tool for change and disruption, where they are experiencing setbacks, how IA is perceived across different stakeholder groups (and why), and how intelligent automation heralds a new Shared Services model.

In the Thomson Reuters whitepaper, we explore the challenges and benefits of moving statutory financial reporting and tax compliance into the SSC environment.Download your complimentary copy now and learn how to:• Achieve compliance faster and with reduced risk across multiple jurisdictions • Better meet the needs of the evolving global...

Ahead of the Shared Services & Outsourcing Week Asia 2024, we've specially create an interactive report on the topic of Accelerating Transformation in Asia Shared Services Organizations '. This report looks at salient priorities in the Asian Shared Services landscape, looking towards the future. Download now for full insights.

“Asian countries have successfully built significant competencies and careers in Shared Services, while other geographies are lagging” - Rodney Bergman, CelesticaDespite RPA taking over the kind of transactional work that in the past had moved to Asia for labour arbitrage; despite increasingly globalised SSO models supposedly making location “irrelevant”; and...

The digital transformation of shared services is being driven by the three foundational elements important to any improvement initiative: people, process and technology.Today, these elements are being redefined for the digital ecosystem.In this content we explore how people, process and technology are being redefined for the modern shared service centre...

The shared services market is being transformed by a growing emphasis on centres of expertise (COEs), which is indicative of a continuous industry commitment to improving productivity and efficiency.This is particularly evident in the finance expertise, RPA and intelligent automation, and IT support sectors in Asia, where data analytics or...

Presented by: Sharmini Krishnan, Managing Director, Lufthansa Services PhilippinesIn this presentation, she covered:Nurturing a workforce fit for the future Balancing the need for technical skills with the emphasis on critical "soft" skills for technology deployment Supporting digital transformation through "soft" but critical skill-sets and capabilitiesDownload the slides to understand more. 

The GBS game has changed. Going beyond standardisation and centralisation, GBS centres themselves have to remain relevant to businesses in the digital environment. Taking the lead, Boston Scientific is undergoing a GBS transformation journey where they evolve towards a “Global Capability Centre” – but is it for everyone? Presented by Sudhir...

Presented by: Marcos Bonfim, Shared Services Analytics & Automation Director, Schlumberger

Presented by: Marcel Angst, EVP Global Business Services, Swarovski