Automation can take many forms – from movement to workflow technology, self-service system, Robotic Process Automation and even in some cases Artificial Intelligence. The options are endless. Tell us how automation has transformed your SSO – we want to know!
Relationships between outsourcing providers and their SSO/Corporate clients can yield fantastic results for companies that really understand how to work together, resulting in lasting cost savings and even profit. This award shines a light on successful partnerships that have improved business outcomes for your shared services organisation.
Teamwork is the bedrock of Shared Services; tell us how your team is working together to improve the bottom line of your SSO. Whether it is through a recent transformation project or by working together to make existing services more efficient, how are your team (or the team you are nominating) making a difference?
Regardless of where your organisation may be on the maturity spectrum of shared services, change is a constant, and the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth. This award category is focused on the strategy, improvement methodology, employee engagement techniques, benefits, and hard improvements that a shared services organisation has made to navigate through change.
Today’s shared services operating models are the engine behind transformation. As companies transform themselves along the key pillars of the 21st Century Enterprise – Customer Engagement, Changing Nature & Value of Assets, Everything-as-a-Service
and Workforce of the Future – how are companies successfully leveraging the Business Services operating model to advance the 21st Century Enterprise Operation Model?
Managing talent effectively is a major challenge at every SSO. Coupled with the digital age now re-defining business roles, SSO leaders are being asked to expand their existing competencies with in-depth knowledge of technology and analytics, as well as broader leadership and business partnering skills.
As customer expectations and behaviors have caused seismic shifts across entire industries and business models, companies have enhanced their focus on customer experience through front, middle and back office processes. This category will focus on how business
services are utilising traditional Customer Experience (CX) tools – e.g. journey mapping, design thinking – to achieve a consistent and seamless experience across all touch points with both internal and external customers.
Process improvement can take many forms: Eliminating waste in operations, eliminating friction points for customers, process redesign as part of sixsigma, innovations in process outcomes or even training related processes. Value creation means delivering shareholder value in terms of either top-line growth, bottomline improvements or even experience related value.