Week 1 Thursday, 10th September: Themed Presentations (Free to Attend)

10:00 am - 10:30 am Case Study: What Can We Learn from One of the Industry’s Largest GBS Transformations?

Alexander Jochinger - Head of Sanofi Business Services – Region Europe, Sanofi

As a late comer in shared services, after spending a few years integrating tactical functions, Sanofi has made an impressive leap of faith to lead a true GBS transformation since 2018. In this keynote session, Alexander will share the strategy behind the transformation, key pillars they’ve been working on and the progress so far to guide the colleagues who are on similar journeys:

·        Define the Sanofi Business Services (SBS) strategy and key pillars

·        How did we organise ourselves around end to end processes with a customer centric, user focused organisational model

·        Break the industry norm and challenge status quo through true strategic relationship

·        Leveraging smart technology to achieve 30% cost reduction

·        Evolve the culture of SBS to focus on creating business impact

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Alexander Jochinger

Head of Sanofi Business Services – Region Europe
Sanofi

In a period when many organisations are undergoing a massive transformation in their people strategy, cost orientation, business focus and inclusion of automation & robotics in everyday work space, how do we continue to create a “Wow” experience for customers? Join this inspirational session to hear what the industry leaders are working on:

·        Creating a “Wow” experience for customers: what are the effective tactics to do that?

·        How to take a consumer driven approach in technology implementation?

·        How does empathy and design thinking improve customer experience in shared services model? 

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Fausto Brembilla

Senior Vice President, Global Head HR Service Delivery
SAP

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Phil Priest

Senior Vice President Global Business Services
Smith & Nephew

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Salvatore Russo

GBS Strategy Director
AstraZeneca

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Sagarika Mohapatra

Director - CDS Operations, Hungary & GBS Site Lead
BT Group

10:30 am - 11:00 am Driving step-change towards processes, systems and capabilities through end to end process optimisation

·        Leveraging Global Process Model to drive end-to-end processes and customer experience

·        How is Global Business Services playing a key role in the Global Process Model

·        Addressing key challenges around Global Process Model with an aligned goal



10:30 am - 11:00 am Case study: Developing the Best-Fit Employer Branding Strategy for your Shared Service Organization

Anna Gugala - Head of HR Operations, Arla Foods
Joanna Grzegorzewska - Talent Acquisition Manager, Arla Foods

How does employer branding for a business service unit of a company attract the relevant candidates?

-         Strategic pillars of Employer Branding

-         Steps towards developing your Employer Branding Strategy

-         Brand your organisation as an employer of choice by aligning your business objectives and the right talents

-         Investing in Employer Branding will make you save in hiring costs… and engage your employees!

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Anna Gugala

Head of HR Operations
Arla Foods

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Joanna Grzegorzewska

Talent Acquisition Manager
Arla Foods

11:00 am - 11:30 am Achieving genuine business agility and world-class performance in the age of uncertainty

In a world of constant change, challenges and uncertainty, establishing a foundation is critical to achieving genuine business agility and world-class performance. Total invoice digitisation is the first step to establishing the agile foundation you need to succeed on your journey to world-class.



·        Driving process excellence from technology, process and people perspectives

·        Creating a culture and shifting the mind-set towards process excellence

·        Ensuring a balance of culture and value to achieve long term process excellence

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Srinivasan Ram

Vice President, Global Business Services
ABB

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Pawel Kalinowski

Delivery Excellence & Reporting Director
Adidas

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Khurram Shahzad

Global Head of GBS Transformation and Business Relationship Management
British American Tobacco

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Krystian Bestry

Chief Executive Officer
Adaptive Group

11:00 am - 11:30 am PANEL: WHAT DOES IT TAKE FOR STARTUPS AND ENTERPRISE TO EFFECTIVELY WORK WITH STARTUPS? UNLOCKING THE SECRETS TO COLLABORATION

Today’s business services climate demands innovation that will allow SSOs & GBS Organisations to leap-frog the status-quo and ratchet up the benefits of shared services. Fortunately, there is a parallel push from startups who bring not only the innovation, but also the risk-taking character and agile infrastructure to support exponential value creation. During this panel, attendees will learn just what it takes to find and select startups – how to find them, and how to engage with them. On the same note, we will discuss how startups must “show up” to work with enterprise – directly or through strategic partners. 

11:30 am - 12:30 pm Demo Drives from the Virtual Expo Hall

Build your vendor insights through the short and sharp 5min virtual demo drive sessions! You can choose any exhibitor from the Virtual EXPO Hall to start listen to their key capabilities. It is only 5 minutes of course feel free to book a meeting with them if you would like to understand more! Collect a virtual stamp from all exhibitors to join the prize draw to win prizes!

THE SNAKEPIT STARTUP PITCH FINALIST ROUND  

During this weeks Startup Pitch Session, you had the chance to hear from many innovative startups and rate their pitches. The top five rated startups have been invited back for the finalist pitch! This is your opportunity to hear more about the problems these startups solve for SSOs and how their solution differs from others on the market. In this round, each startup gets a 10 minute Q&A slot in front of the Startup Zone Advisory Committee. The judges will deliberate and the three winners and prizes will be announced during the virtual drinks session at 16:00. Tune in to hear who is awarded SSOW’s Best Startup Pitch.

 

Judging Committee:

Tony Saldanha, President, Transformant

Christian Mertin, Global GBS Solution, EY

Sarunas Suipis, VP, Operations and Managing Director, Western Union

Dan Rose, Head of Strategy & Operations, Novartis Business Services 

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Tony Saldanha

President
Transformant

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Christian Mertin

EY Global GBS Solution Lead Partner
EY

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Dan Rose

Head of Strategy & Operations
Novartis Business Services

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Sarunas Suipis

Vice President Operations and Managing Director
Western Union Processing Lithuania

In this panel session, hear from GPO leaders about how they are encouraging a collaborative approach for their end to end business excellence. Learn how they are:

·        Overcoming key challenges for GPO model development

·        Constructing optimal organizational structures for GPO model to thrive

·        Creating cohesive enterprise wide technological programmes

·        Creating a cross-functional culture and organisational-wide continuous improvement initiatives

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Marcel Angst

Executive Vice President Global Business Services
Swarovski

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Michael van der Steen

Vice President, Order to Cash
adidas

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Khurram Shahzad

Global Head of GBS Transformation and Business Relationship Management
British American Tobacco

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Rakesh Sangani

Managing Partner, Finance Transformation, Shared Services and Outsourcing
Proservartner

1:30 pm - 2:00 pm Ask the Experts Panel: What are the Best Strategies, Tools And Tactics For Winning The Talent War?

Petter Frisell - Business Services Director, PPG Industries
Pawel Kalinowski - Delivery Excellence & Reporting Director, Adidas

Despite all the talk “bots stealing our jobs”, people remain the No. 1 asset for the success of shared services. But in competitive markets with widening skills gaps, what can companies do to foster, engage and sustain committed talent? Discussion Points:

·        Attracting and retaining key talent

·        The importance of creating a culture of loyalty

·        Creating the workplace of the future – encouraging cross-generational collaboration

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Petter Frisell

Business Services Director
PPG Industries

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Pawel Kalinowski

Delivery Excellence & Reporting Director
Adidas

2:00 pm - 2:30 pm Case study: Leveraging lean, automation and chatbots to achieve a touchless P2P process

Lion Paauwe - Head of Finance Services Center / Global Head of Purchase to Pay, Signify

·        Optimise global P2P process Leveraging lean principles and automation

·        Leveraging chatbots to manage incoming queries and develop a touchless end to end process 

·        Key lessons learned throughout the journey 

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Lion Paauwe

Head of Finance Services Center / Global Head of Purchase to Pay
Signify

2:00 pm - 2:30 pm Case study: Automation for everyone - scaling RPA by crowdsourcing ideas

Jens Knoblauch - Executive Director Digital & Business Services, Linde Group

Join this session and discover how Linde has raised multi million business value through their collaborative approach to make RPA available to everybody. Lean about:

·        Building company wide awareness for automation and robotics through a multi-stage process discovery journey

·        Leveraging a crowdsourcing platform and starting a Global Process Automation Challenge to bring RPA to every employee

·        Setting up an effective mechanism to collect, evaluate and implement the ideas generated through

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Jens Knoblauch

Executive Director Digital & Business Services
Linde Group

2:30 pm - 3:00 pm Case study: Keeping pace in the transformative age: Mar’s end to end Journey

Angela Mangiapane - President, Mars Global Services, Mars Inc
  • Building agility through end-to-end transformation
  • Maximising ROI from RPA, ML and Cognitive technologies
  • Improving customer experienced through digitalised end-to-end processes
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Angela Mangiapane

President, Mars Global Services
Mars Inc

2:30 pm - 3:00 pm Case study: Institutionalizing the Automation capability in a Hybrid Delivery Model

Chad Keenen - Director of Shared Services, Corning Incorporated
  • Building internal Automation capabilities over BPO
  • Establish, Operate, Improve, Grow – Digital Process Operations
  • Evolving to Digital Solutions as a Service (DSaaS)
  • What’s next? Building from the foundation and enhancing our Digital Process Operations journey
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Chad Keenen

Director of Shared Services
Corning Incorporated

4:00 pm - 5:00 pm VIRTUAL DRINKS WITH SSOW 2020 ADVISORY BOARD MEMBERS & BEST STARTUP PITCH AWARDED


3:00 pm - 3:45 pm EY GBS Leaders Meetup Exchange (Closed Door)