Workshops - Monday 7th September

Workshop Webinar A

10:00 am - 11:00 am Designing, Planning and Implementing Digital Business Services
Rakesh Sangani - Managing Partner, Finance Transformation, Shared Services and Outsourcing, Proservartner

Setting up a SSC or GBS enables organisations to benefit from improved agility and scalability, meeting the needs of the business, reduced costs, better analysis of existing data, and impact on the top and bottom line. In this deep dive workshop, learn more about getting the concept right, finding shortcuts through automation including robotics, building the business case and taking the business with you. In particular, the workshop will enable you to:

• Discover the “needs to know” for location strategy

• Establish a clear roadmap for change, and clarity and vision for your transformation

• Understand your new market, the talent capabilities and the opportunities for future growth

• Take a balanced approached to RPA and other automation (as part of setting up)

• Importance of stabilisation (and not just focusing on Go Live)

• Build effective governance models

• Learn from companies who have set up in the region about what they did, and crucially, what they would do differently


Rakesh Sangani

Managing Partner, Finance Transformation, Shared Services and Outsourcing

Workshop Webinar B

10:00 am - 11:00 am Creating your Future of Finance Function for 2025

Sometimes it is necessary to reinvent the wheel. Outdated legacy systems, manual, messy processes and workflows, and teams who need to be reskilled to embrace digitization are all common aspects of the pre-transformation journey within finance SSOs and GBS organizations. And yet, in 2020, the Finance SSO leader has a vast array of tools in his or her kit to proactively address functional and business-wide transformation. In this session, strategize how your finance function is required to transform, and walk away with a clear plan for the future.

You will discuss:

·        From “Back-Office” to “One-Office” – proactively moving up the value-chain to support enterprise-wide decision making

·        The role of predictive analytics, IA, and digitalization on your future operations

How to create SWOT teams for Finance who are trusted experts in their field

Workshop Webinar C

10:00 am - 11:00 am Transitioning towards a Shared Services Eco-system: Featuring the GE Global Operations Case study
Bjorn Bergabo - Chief Operating Officer, General Electric

As shared services continue to grow and mature, many companies are operating with a hybrid model with both captive and outsourced teams. It is critical to develop an shared services eco-system to strive for process and service excellence, manage the intricate stakeholder and customer relationships, meanwhile embracing digital and technological innovations for the next level performance. This masterclass will dive deep into the strategies, tactics, challenges and key steps that GE Global Operations has taken in the past 12 months to transition themselves from a captive to such an Eco-system. Join this masterclass and get all your questions answered as Bjorn taking you through their journey:

·        Case study: Transitioning from a captive 11,000 person organization to a shared services Eco-system

·        Delivering process innovation and service excellence through a central shared services team, 3rd party providers and business specific teams

·        What have been the key lessons learned? 


Bjorn Bergabo

Chief Operating Officer
General Electric


Workshop Webinar D

11:30 am - 12:30 pm Global Process Ownership in the digital transformation era: Critical steps to a mature Global Business Services Model
Krystian Bestry - Chief Executive Officer, Adaptive Group

The session will bring the comprehensive practitioner’s view on challenges of global business process management function and its role in SSC success - from SSC ‘Incubation Phase’ to a mature Global Business Services Model:

·        From strategy to execution – the role of the GPO in the organisation change

·        Process re-engineering and target operating model as the basis for effective GBS set-up

·        Develop process governance and transparent measures reflecting business opportunities

·        GPO in the driving seat for harmonisation and digitalization

·        Knowledge management framework as key enabler for SSC success

·        Evolving strategies for process automations


Krystian Bestry

Chief Executive Officer
Adaptive Group

Workshop Webinar E

11:30 am - 12:30 pm Achieving the impossible through AI! Fully automated compliance and supplier risk management
Nigel Coffey - Former VP Global Business Services, Takeda
Derek Binnicker - Senior Vice President, Global Sales, APEX Analytix

In today’s world, you need to constantly stay on top of compliance, financial, regulatory, geopolitical and fraud risks to your business.  Supplier management is key…In this session, you will learn how to:

·        Automatically assess risk and enforce compliance, at every stage in the supplier lifecycle

·        Quickly implement an automated risk management program that turns prebuilt, configurable scorecards and trusted global data into thousands of supplier data points into one simple score

·        Enforce compliance across different supplier segments with dynamic questionnaires that ask the right question, to the right supplier, at the right time. It is right-sized monitoring to keep your supply chain under control—from long-tail to strategic suppliers.


Nigel Coffey

Former VP Global Business Services


Derek Binnicker

Senior Vice President, Global Sales
APEX Analytix

Workshop Webinar F

11:30 am - 12:30 pm Navigating the Digital Transformation Landscape Effectively to Boost Bottom Line Results
Jo Hart - Senior Executive Advisor, Serviceware

Yes, we know ‘Digital Transformation’ is a buzzword, even an outdated one maybe. However, today it’s widely agreed, that becoming a digital company is not a question of technology anymore. Technically, all Internal and Customer Services can be integrated and automated and can be provided in a more user-centric way than ever before. So why is Digital Transformation still a topic on our agenda? Because a lot of companies fail to generate bottom line profit out of their digital initiatives. This Workshop will look underneath the digital service transparency carpet and will discuss why a deeper understanding of how IT Services are made up, are consumed, are budgeted, and ultimately should be accurately cross-charged is essential, in order to obtain the desired financial results. Delegates will leave the session:

·        With an in-depth understanding of the challenges of running IT and Shared Services as a business

·        How to embrace the tools and methodologies available to cross-charge Services internally and to sell them externally

·        Knowing how they can design and introduce an Enterprise Service Marketplace

·        With new concepts for ensuring regulatory Compliance in complex cross-country service setups


Jo Hart

Senior Executive Advisor


Workshop Webinar G

2:00 pm - 3:00 pm Boosting the order-to-cash cycle with centralised, AI-driven automation - Featuring customer success studies from leading companies

Process complexity and system intricacy are key challenges for companies as they manage their order-to-cash (O2C) cycles. Esker’s workshop will show how you can utilise automation, RPA and AI technology to replace “puzzle solutions” that add complexity to your IT infrastructure and only solve part of the problem. Hear firsthand from customers that used Esker’s integrated, end-to-end platform to overcome challenges, drive added value and efficiency in every phase of the O2C cycle, and successfully establish a full digital transformation. In this workshop, participants will:

·        Learn about how an O2C platform enables businesses to seamlessly manage all customer interactions through a single, centralised solution

·        Understand how emerging technologies such as RPA and AI-driven machine learning can help drive the O2C cycle

·        Walk away with an in-depth understanding of connecting people, process and technology

Workshop Webinar H

2:00 pm - 3:00 pm Embrace Finance Process Robotics to boost efficiency

Progressive finance leaders form organisations seeking a competitive advantage have adjusted their strategic priorities to deliver digitisation across finance function to achieve cost reduction, efficiency as well as greater data driven insights. Join this session to learn how you can accelerate your finance digitisation process with proven ROI:

·        Applying artificial intelligence in your accounts payable processes

·        Improving compliance by applying algorithms on unstructured text

Delivering and measuring ROI through finance robotics 

Workshop Webinar I

2:00 pm - 3:00 pm 5 ways AI can transform Shared Services
Rob Harvey - Global Head of Solution Consulting, Sidetrade

With the need for working capital increasing and pressure on organisations to turn revenue into cash, this session will outline how you can create value using Artificial Intelligence. The session looks at the range of ways AI can assist your staff – whether it’s automating core processes, reading and acting upon inbound communications, or predicting the behaviour of customers and proposing strategies most likely to produce the best outcome.

This session will look at the range of opportunities presented by Ai, the potential benefits of each scenario and what is required in order to realise those benefits. The session will include a live case study from a Shared Services Centre in Europe discussing how they are using AI today.

Areas explored include:

·        Improving working capital

·        Increasing workforce efficiency

·        Making smarter decisions

·        Growing customer revenue


Rob Harvey

Global Head of Solution Consulting

3:00 pm - 3:00 pm Close of workshop day