Week 3 Tuesday, 22 September: Interactive Discussion Groups (Premium Pass)

9:00 am - 10:30 am IDG A: Drive Through Your Change Management Agenda to Troubleshoot Your Transformation

Maria Salvatore - Director of Finance Operations, BMI Group

·        Why change management is critical to your transformation

·        Why is your change management not sticking

·        Key tactics to develop and drive through your change management agenda 

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Maria Salvatore

Director of Finance Operations
BMI Group

9:00 am - 10:30 am IDG B: Digital Talent – Keeping up with the Pace of Digital Workplace Trends

·        What are the enabling technologies to support your digital workplace strategies

·        Develop a governance model that maximises connectivity and collaboration while mitigating risks

·        Address existing challenges and provide value in new ways



11:00 am - 12:30 pm IDG C: D&I within Business Services – Tips and Tricks to Champion a Diversity of Leaders

Mayte Valverde Elices - Director Data Quality Global Centre, Santander

·        How can a diversified workforce be more productive

·        Creating an open and welcoming environment for all to foster innovation

·        Move beyond just a statement: The importance for leaders to walk the talk 

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Mayte Valverde Elices

Director Data Quality Global Centre
Santander

11:00 am - 12:30 pm IDG D: Addressing the Digital Landscape – RPA is One Piece of the Puzzle, What are the Others?

Susanne Richter-Wills - Head of Enterprise Sales DACH, ABBYY

·        Developing a digital toolbox for digital transformation

·        Going beyond RPA and select the right tools to solve your process problems

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Susanne Richter-Wills

Head of Enterprise Sales DACH
ABBYY

1:30 pm - 3:00 pm IDG E: Developing your GBS at Pace

Katarzyna Zalewska - Head of GBS, Avon

·        Transitioning from a SSC to GBS

·        Ensuring and maintaining executive sponsorship for your GBS project

·        Developing key capabilities to support your GBS strategy

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Katarzyna Zalewska

Head of GBS
Avon

1:30 pm - 3:00 pm IDG F: Artificial Intelligence in Shared Services – Cutting through the hype and focusing on ROI

· 3 Sources of AI ROI: reduced risk, simplified process, less spend leakage

· 5 critical requirements for AI

· 7 quick wins to get your AI journey underway