Week 3 Wednesday, 23rd September: Interactive Discussion Groups (Premium Pass)

9:00 am - 10:30 am IDG G: The changing face of BPO & SSC governance across different models

Tamas Kovacs - Managing Director, BSC, Flowserve Corporation

·        What are the suitable governance models as SSCs evolve

·        Captive transactional model vs. hybrid model: How can we adapt

·        Develop a solid strategy for the governance around BPO management 


Tamas Kovacs

Managing Director, BSC
Flowserve Corporation

9:00 am - 10:30 am IDG H: Achieve Procure-to-Pay Excellence

Beth Lawton - Enterprise Accounts Director, Tradeshift

·        Mapping out the end to end procure-to-pay process to identify improvement opportunities

·        Removing silos and improve internal and external collaboration to achieve P2P excellence 


Beth Lawton

Enterprise Accounts Director

11:00 am - 12:30 pm IDG I: Process Discovery vs. Process Mining vs. Task Mining: Selecting the right solution(s) for your process improvement objectives

Arjun Narayan - Co-founder, Soroco

• The market for process analytics technology is on the rise with new solutions and new providers entering the fold. 

• Understand the core concepts of Process Discovery vs. Process Mining vs. Task Mining

• Explore the different use cases for each technology across transformation programs such as Automation, Process Excellence, Conformance. 

• Identify the evaluation criteria you can use when selecting the right solution for different business objectives, programs, and technology landscape


Arjun Narayan


  • Identify and overcome the bad habits that could jeopardize your SSC success
  •  Understand what is needed to be a genuine centre of excellence
  • Explore the opportunities 

Mark Harrison

Association of Credit for Central and Eastern Europe ACCEE


Armand Hessels

Global Key Account Manager
Atradius Collections

1:30 pm - 3:00 pm BPM & Seamless Workflows – Delivering Fluid Processes

·        Developing a flow with your process to drive efficiency

·        Embedding BPM and workflow tools to bring efficiency to the next level 

1:30 pm - 3:00 pm Global Process Ownership – Driving Global Process Design

·        How do you empower GPOs with the authority to drive through decisions?

·        Getting executive and stakeholder buy-in as a GPO

·        Re-drawing and communicating reporting lines for accountability and performance delivery