· What are the suitable governance models as SSCs evolve
· Captive transactional model vs. hybrid model: How can we adapt
· Develop a solid strategy for the governance around BPO management
· Mapping out the end to end procure-to-pay process to identify improvement opportunities
· Removing silos and improve internal and external collaboration to achieve P2P excellence
• The market for process analytics technology is on the rise with new solutions and new providers entering the fold.
• Understand the core concepts of Process Discovery vs. Process Mining vs. Task Mining
• Explore the different use cases for each technology across transformation programs such as Automation, Process Excellence, Conformance.
• Identify the evaluation criteria you can use when selecting the right solution for different business objectives, programs, and technology landscape
· Developing a flow with your process to drive efficiency
· Embedding BPM and workflow tools to bring efficiency to the next level
· How do you empower GPOs with the authority to drive through decisions?
· Getting executive and stakeholder buy-in as a GPO
· Re-drawing and communicating reporting lines for accountability and performance delivery