Week 1 Tuesday, 8th September: Keynotes (Free to Attend)

9:30 am - 10:15 am The world has changed, And so should you! Explore the best-kept secrets of the world's most successful teams to implement a growth mindset

Matthew Syed - Best Selling Author,, Thought Leader

Growth mindset is the psychological ingredient that underpins great organisations. People in this mindset see success as dynamic in nature. They are less worried about what they know now than about how quickly they can learn. Precisely because of this perspective, they look for new information, update their assumptions, and are not afraid of their mistakes.


This rings particularly true for all businesses and GBS leaders as we are emerging into a new world that has just suffered a devastating global pandemic crisis. As we focus on rebuilding our businesses and operating models, the right psychology is the starting point for all the other things – agility, adaptability, innovation, continuous improvement – that are so important to our future post COVID-19. We need to get away from self-justification and status quo bias - and change the world.


In his keynote Matthew will explore some of the best-kept secrets of the world's most successful teams, as well as bring insights from psychology, anthropology and data science. He will highlight how to implement a growth culture and the difference that that can have on performance – both at an individual level and at an organisational level.

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Matthew Syed

Best Selling Author,
Thought Leader

Today’s companies compete at the level of ability to change and the speed of it. Industry wide transformation are taking place on daily bases. How are sharing services and GBS organisations supporting business strategies and leading these transformation are not only critical to shared services organisations but to the entire company. Hear from top level GBS and shared services leaders on strategies and tactics that they are implementing to drive this:

·        Connecting and aligning with the mothership vision

·        Building the process backbone for the company to set the foundation for transformation

·        Establishing shared services as the next-generation incubator for digital, automation and AI capabilities

·        Becoming the data hub and nerve centre to support business strategy decision making

·        Becoming the talent incubator: Developing and exporting talent to other areas of business 



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Caroline Basyn

Global Chief Information Officer and Global Business Services Officer
Mondelez Business Services

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Tony Saldanha

President
Transformant

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Michael van der Ploeg

Vice President Global Business Services
Amway

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Christian Mertin

EY Global GBS Solution Lead Partner
EY

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Sanjay Patel

SVP and Global Head of Takeda Business Solutions
Takeda

As the country boarders closed up, the trend of reverse globalisation resurfaces. Will this disappear when the pandemic is over or will this be a longer term trend that will reshape how businesses making decisions on their offshore strategies? This panel will bring the industry leaders to share their thoughts and predict the trends that will redefine the very core of the shared services industry.

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Sanjay Patel

SVP and Global Head of Takeda Business Solutions
Takeda

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Sumit Mitra

Chief Executive Officer
TESCO Global Business Services

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Bobby Abraham

Vice President Finance Transformation
AstraZeneca

11:30 am - 12:30 pm Time to sharpen your vendor insights: Visit the virtual exhibition hall, download content, view demo videos and chat to them directly!

Time to sharpen your vendor insights: Visit the virtual exhibition hall, download content, view demo videos and chat to them directly!


The virtual EXPO Hall is packed with the most relevant solution providers that will help you advance your shared services journey especially in the areas of digital transformation and process automation. All of them are showcasing their capabilities through demos and live chats. Make sure you take this time to visit all the exhibitors to win points to get ahead on the leader board! Great prizes are for grabs!

·        Visit a virtual Booth: 250 points per booth visited

·        Download a brochure from a virtual booth: 25 points per item

·        Download/watch a video from a virtual booth: 25 points per video

·        Start a text chat conversation in a virtual booth:        250 points

·        Start a chat in a networking chat room: 150 points

Prizes are given out at the end of the event! Make sure you don’t miss this great opportunity to visit vendors and win prizes! 

How it Works: Each startup has five minutes to pitch; focusing on how their product is a better sollution than what is currently in the market, and detialing what problem it solves for SSOs. Attdnees will vote for each pitch by going to the Start-Up & Innovation Zone Tab and clicking on “voting is open”. Ongoing voting through Wednesday, 9th September. The top 5 rated startups will be invited back to the finlaist round on Thursday, 10th September at 12:30 PM CET where they will enter the snakepit and participate in a line of questioning in front of SSON’s Satrtup & Innovation Zone Committee.

 

Participating Startups in this round include:

 

Hypatos, Snowfox.AI, Bid Ops, qBotica, Talent Alpha, Enate, LeaseAccelerator, Chainvine, Digiteal





















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Philipp Bartkowski

Senior Manager
EY

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Przemek Berendt

CEO, Founder
Talent Alpha

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Edmund Zagorin

Founder
Bid Ops

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Mahesh Vinayagam

CEO & Founder
qBotica

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Cem Dilmegani

Chief Commercial Officer
Hypatos

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Kit Cox

CEO
Enate

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Alan James

Director, Alliances and Channels, EMEA
Trintech

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Oliver Oram

CEO
Chainvine

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Miikka Savolainen

Chief Commercial Officer
Snowfox.AI

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Tyler Mills

SVP, Global Sales & Alliances
LeaseAccelerator

1:30 pm - 2:00 pm Keynote Case Study: Achieve Operational Resilience through Process Optimization

Andrew Pery - Digital Intelligence Consultant, ABBYY
Stefan Wenzel - VP Center of Digitization, Deutsche Post DHL

Operational resilience is vital in today’s business climate, demanding informed decisions based on intelligent assessment of exactly how your current processes, content and people interact and perform in practice. Only with this visibility and insight can you optimize processes to result in improved customer experiences and operational efficiencies. Many tools are available to help with process control and automation, but it is not always easy to decide which to apply without a clear picture of how those processes are working with the people that use them and the content that drives them.

In this session, we will show how several large organizations adopted best practices for achieving operational resilience and higher customer service through intelligent process discovery and content-centered automation:

• A global logistics company (DHL) reduces transaction costs through standardized global processes with the aid of intelligent automation technology

• A leading telecommunications company identifies process bottlenecks in customer service and HR and achieves operational improvements through data-driven insight 

Through these practical examples, we will demonstrate the value of achieving operational resilience by gaining an informed understanding of your operations – especially how their content (documents such as invoices, bills of lading, contracts) can be intelligently automated for efficiency, compliance and meeting service levels.  

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Andrew Pery

Digital Intelligence Consultant
ABBYY

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Stefan Wenzel

VP Center of Digitization
Deutsche Post DHL

2:00 pm - 2:30 pm CFO Spotlight: Decisive moves and lasting change to reboot finance

Rita Piçarra - Chief Financial Officer, Microsoft
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Rita Piçarra

Chief Financial Officer
Microsoft

GBS and shared services are about people. During global crisis, the first priority for all shared services leaders to focus on is the wellbeing of their employees. Join this interactive session to zoom into key strategies to ensure the physical and psychological wellbeing of your people.

·        The power of the developing a people first strategy

·        Effective learning and training opportunities for career advancement

·        How can GBS build a strong pipeline and become the talent incubator for the company

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Steve Rudderham

Head of Global Business Services
AkzoNobel

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Sumit Mitra

Chief Executive Officer
TESCO Global Business Services

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Geeta Malhotra

Former Vice President, Head of Global Business Services
Avon

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Bobby Abraham

Vice President Finance Transformation
AstraZeneca

3:00 pm - 3:00 pm Conference Day 1 close


Join the judges and awards winners to find out the secrets behind the winning projects:


Bobby Abrahams Vice President Finance Transformation, AstraZeneca

Joanne Griffin, EMEA Accounting Operations Director, LinkedIn

Kay Flynn, General Manager Global Business Services, Eli Lilly

Phil Priest, Senior Vice President, Global Business Services, Smith and Nephew

Grace Winters, SSC Director, Abbott

Andrew Parris, Director of Shared Services, Tarmac

Kamila Grembowics, Senior Vice President Global Business Services, Adidas

Chris Gunning, Global Functional Owner – Centres Of Excellence, Apollo Tyres

Mike Stops, Group Director Service Centres, NSG

Irina Chernousenko, GBS Consultant, JLL

Fraser Kirk, Vice President Global Human Resources Shared Services Programme, Brambles

Sarunas Suipis, Vice President Operations and Managing Director, Western Union Processing Lithuania

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Chris Gunning

Manager Transformation Services, Global Finance Process & Services
The HEINEKEN Company

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Irina Chernousenko

Director, Finance Operations
Zalando

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Kamila Grembowicz

Head GBS Delivery Excellence and Transitions
JTI

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Joanne Griffin

EMEA Accounting Operations Director
Former LinkedIn

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Mike Stops

Group Director Service Centres
NSG

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Bobby Abraham

Vice President Finance Transformation
AstraZeneca

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Fraser Kirk

VP HR Transformation & Systems
GKN Automotive

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Phil Priest

Senior Vice President Global Business Services
Smith & Nephew

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Sarunas Suipis

Vice President Operations and Managing Director
Western Union Processing Lithuania

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Ramkumar Ramaswamy

General Manager, Strategy Finance Operations
Shell

3:00 pm - 3:45 pm EY GBS Leaders Meetup Exchange for: CESA (Closed Door)

Marek Grodzinski - Partner, Regional GBS & Poland Intelligent Automation Practice Leader, EY

GBS sector has become a stand-alone industry in Central & Eastern Europe with more than half a million of jobs. The focus is on delivering services in an efficient and effective way, with intelligent automation being a key driver. Has this journey been successful? Has it been a hit or a hype? Share your views and learn from other SSC Heads in this closed door exchange.

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Marek Grodzinski

Partner, Regional GBS & Poland Intelligent Automation Practice Leader
EY