Growth mindset is the psychological ingredient that underpins great organisations. People in this mindset see success as dynamic in nature. They are less worried about what they know now than about how quickly they can learn. Precisely because of this perspective, they look for new information, update their assumptions, and are not afraid of their mistakes.
This rings particularly true for all businesses and GBS leaders as we are emerging into a new world that has just suffered a devastating global pandemic crisis. As we focus on rebuilding our businesses and operating models, the right psychology is the starting point for all the other things – agility, adaptability, innovation, continuous improvement – that are so important to our future post COVID-19. We need to get away from self-justification and status quo bias - and change the world.
In his keynote Matthew will explore some of the best-kept secrets of the world's most successful teams, as well as bring insights from psychology, anthropology and data science. He will highlight how to implement a growth culture and the difference that that can have on performance – both at an individual level and at an organisational level.
Today’s companies compete at the level of ability to change and the speed of it. Industry wide transformation are taking place on daily bases. How are sharing services and GBS organisations supporting business strategies and leading these transformation are not only critical to shared services organisations but to the entire company. Hear from top level GBS and shared services leaders on strategies and tactics that they are implementing to drive this:
· Connecting and aligning with the mothership vision
· Building the process backbone for the company to set the foundation for transformation
· Establishing shared services as the next-generation incubator for digital, automation and AI capabilities
· Becoming the data hub and nerve centre to support business strategy decision making
· Becoming the talent incubator: Developing and exporting talent to other areas of business
As the country boarders closed up, the trend of reverse globalisation resurfaces. Will this disappear when the pandemic is over or will this be a longer term trend that will reshape how businesses making decisions on their offshore strategies? This panel will bring the industry leaders to share their thoughts and predict the trends that will redefine the very core of the shared services industry.
Time to sharpen your vendor insights: Visit the virtual exhibition hall, download content, view demo videos and chat to them directly!
The virtual EXPO Hall is packed with the most relevant solution providers that will help you advance your shared services journey especially in the areas of digital transformation and process automation. All of them are showcasing their capabilities through demos and live chats. Make sure you take this time to visit all the exhibitors to win points to get ahead on the leader board! Great prizes are for grabs!
· Visit a virtual Booth: 250 points per booth visited
· Download a brochure from a virtual booth: 25 points per item
· Download/watch a video from a virtual booth: 25 points per video
· Start a text chat conversation in a virtual booth: 250 points
· Start a chat in a networking chat room: 150 points
Prizes are given out at the end of the event! Make sure you don’t miss this great opportunity to visit vendors and win prizes!
How it Works: Each startup has five minutes to pitch; focusing on how their product is a better sollution than what is currently in the market, and detialing what problem it solves for SSOs. Attdnees will vote for each pitch by going to the Start-Up & Innovation Zone Tab and clicking on “voting is open”. Ongoing voting through Wednesday, 9th September. The top 5 rated startups will be invited back to the finlaist round on Thursday, 10th September at 12:30 PM CET where they will enter the snakepit and participate in a line of questioning in front of SSON’s Satrtup & Innovation Zone Committee.
Participating Startups in this round include:
Hypatos, Snowfox.AI, Bid Ops, qBotica, Talent Alpha, Enate, LeaseAccelerator, Chainvine, Digiteal
Operational resilience is vital in today’s business climate, demanding informed decisions based on intelligent assessment of exactly how your current processes, content and people interact and perform in practice. Only with this visibility and insight can you optimize processes to result in improved customer experiences and operational efficiencies. Many tools are available to help with process control and automation, but it is not always easy to decide which to apply without a clear picture of how those processes are working with the people that use them and the content that drives them.
In this session, we will show how several large organizations adopted best practices for achieving operational resilience and higher customer service through intelligent process discovery and content-centered automation:
• A global logistics company (DHL) reduces transaction costs through standardized global processes with the aid of intelligent automation technology
• A leading telecommunications company identifies process bottlenecks in customer service and HR and achieves operational improvements through data-driven insight
Through these practical examples, we will demonstrate the value of achieving operational resilience by gaining an informed understanding of your operations – especially how their content (documents such as invoices, bills of lading, contracts) can be intelligently automated for efficiency, compliance and meeting service levels.
GBS and shared services are about people. During global crisis, the first priority for all shared services leaders to focus on is the wellbeing of their employees. Join this interactive session to zoom into key strategies to ensure the physical and psychological wellbeing of your people.
· The power of the developing a people first strategy
· Effective learning and training opportunities for career advancement
· How can GBS build a strong pipeline and become the talent incubator for the company
Join the judges and awards winners to find out the secrets behind the winning projects:
Bobby Abrahams Vice President Finance Transformation, AstraZeneca
Joanne Griffin, EMEA Accounting Operations Director, LinkedIn
Kay Flynn, General Manager Global Business Services, Eli Lilly
Phil Priest, Senior Vice President, Global Business Services, Smith and Nephew
Grace Winters, SSC Director, Abbott
Andrew Parris, Director of Shared Services, Tarmac
Kamila Grembowics, Senior Vice President Global Business Services, Adidas
Chris Gunning, Global Functional Owner – Centres Of Excellence, Apollo Tyres
Mike Stops, Group Director Service Centres, NSG
Irina Chernousenko, GBS Consultant, JLL
Fraser Kirk, Vice President Global Human Resources Shared Services Programme, Brambles
Sarunas Suipis, Vice President Operations and Managing Director, Western Union Processing Lithuania
GBS sector has become a stand-alone industry in Central & Eastern Europe with more than half a million of jobs. The focus is on delivering services in an efficient and effective way, with intelligent automation being a key driver. Has this journey been successful? Has it been a hit or a hype? Share your views and learn from other SSC Heads in this closed door exchange.