Invite Only - Wednesday 5th May- Executive Exchange Module 1

1:55 pm - 2:00 pm Welcome to the Executive Exchange

2:00 pm - 2:45 pm Panel Discussion: Advancing towards the integrated and digital GBS: Opportunities, Roadblocks & Key Steps

Lars Hölzer - Head of Global Business Services Operations, Lufthansa
Kai-Eberhard Lueg - Head of Business Process Shared Services and Finance Shared Services, Siemens

An integrated and digital GBS is nirvana for many shared services and GBS organisations yet the journey toward that is by no means an easy one. It is a business transformation quest that requires answering some hard questions and calling bold shots. This panel gathers the best of the best from the industry to help paving the road for all organizations who are on this journey together: 


  • What are the key pillars for integrated GBS delivery 
  • Understanding the capability gap and exploring best paths for achieving integrated and digital GBS
  • Identifying and overcoming potential roadblocks along the way
  • Sharing suggestions and practical steps to take for organisations who are at different phases for their GBS journey: Standardise, Optimise & Integrate
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Lars Hölzer

Head of Global Business Services Operations
Lufthansa

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Kai-Eberhard Lueg

Head of Business Process Shared Services and Finance Shared Services
Siemens

2:45 pm - 3:30 pm Panel Discussion: Re-engineering end-to-end platforms to deliver optimisation at the next level

Edouard Mac Nab - Head of Global Business Services, RB
Damian von Wenczowsky - Global Transformation Lead, Bayer

In this panel session, hear from GBS and GPO leaders about how they are encouraging a collaborative approach for their end to end business excellence. Learn how they are:


  • Constructing optimal organizational structures and platforms to deliver end-to-end optimisation
  • The increasingly important role of GPO to end-to-end process efficiency and excellence
  • Creating a cross-functional culture and organisational-wide continuous improvement initiatives
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Edouard Mac Nab

Head of Global Business Services
RB

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Damian von Wenczowsky

Global Transformation Lead
Bayer

3:30 pm - 4:00 pm Content Break

Group 2

Virtual Interactive Think Tank One

4:00 pm - 5:00 pm Diversity & Wellbeing
Nadia Hutchinson - Global Human Resources Operations Director, Kantar
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Nadia Hutchinson

Global Human Resources Operations Director
Kantar

Virtual Interactive Think Tank Two

4:00 pm - 5:00 pm Continuous Improvement

Virtual Interactive Think Tank Three

4:00 pm - 5:00 pm Change Management

Virtual Interactive Think Tank Four

4:00 pm - 5:00 pm Customer Experience in Shared Services

Virtual Interactive Think Tank Five

4:00 pm - 5:00 pm Business Partnering

5:00 pm - 5:45 pm The value realisation evolution of 3M GSC: Key success factors in achieving over $100m value saving

Judith Garcia Galiana - Vice President, Global Service Centers, 3M
Vangelis Savvas - General Manager, EMEA Global Service Centres, 3M

How GBS organisations deliver value today is completely different from 5 years ago and innovative leaders continue to evolve their journey and finding new ways in achieving value realisation. This session will showcase the key success factors from the 3M GSC in how they have evolved to where they are today, more importantly how they are laying foundations to continue transforming themselves: 


  • The rapid development and expansion for 3M GSC in the past 5 years
  • Leveraging continuous improvement and a key pillar for productivity 
  • Honing the capabilities of automation: An unique and practical approach
  • Driving real time visibility for metrics for measurement of success 
  • Zooming into Europe: How are we keeping our people engaged during these rapid transformations
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Judith Garcia Galiana

Vice President, Global Service Centers
3M

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Vangelis Savvas

General Manager, EMEA Global Service Centres
3M

5:45 pm - 5:45 pm End of Day