Invite Only - Thursday 6th May - Executive Exchange Module 2 & 3

9:55 am - 10:00 am Welcome to the Executive Exchange

10:00 am - 10:45 am Keynote Panel: Overcoming Key Challenges in Automation Implementation, Scaling & Governance

Pedro Berrocoso - Global Intelligent Automation Lead, Takeda Pharmaceutical
Reto Sahli - Group Chief Information Officer, Asahi Europe & International

A recent SSON survey revealed that 46% of organisations have started an RPA journey and 23% are scaling or moving on to additional solutions, only 15% have managed to scale RPA successfully. This session will pull together the pioneers that have successfully scaled RPA to discuss practical ways of overcoming different challenges throughout the journey.


Pedro Berrocoso

Global Intelligent Automation Lead
Takeda Pharmaceutical


Reto Sahli

Group Chief Information Officer
Asahi Europe & International

10:45 am - 11:30 am Adding Analytics as an important dimension to People, Process & Technology

  • An advanced case study of data driven transformation
  • Process mining driving process intelligence 
  • AI Powered Virtual Assistants: The Good, the Bad and The Opportunities 

Virtual Interactive Think Tank One

11:15 am - 12:00 pm Developing Digital Workforce

Virtual Interactive Think Tank Two

11:15 am - 12:00 pm Process Mining & Data visualisation

Virtual Interactive Think Tank Three

11:15 am - 12:00 pm AI in Shared Services

Virtual Interactive Think Tank Four

11:15 am - 12:00 pm Upskilling & Capability development

12:00 pm - 12:30 pm Content Break

12:30 pm - 1:00 pm Interactive Dialogue: The moments of truth from the stakeholder’s perspective: Are GBS delivering their promises?

Astrid Hartmann - Director of Group Business Services, Rolls-Royce plc
Harry Holt DSO OBE - Chief People Officer, Rolls Royce

A key topic often discussed amongst the GBS leaders is: are we delivering the promise? How better could we answer these questions by having a key stakeholder in the room to provider their perspectives? And this is exactly what this session offers. Join Astrid Hartmann, Director of GBS and Harry Holt DSO OBE, Chief People Officer from Rolls-Royce in a very interactive set up and hear an honest dialogue between the GBS leader and the stakeholder on the following key areas:

·        The digital HR journey and the key progress made on a data-driven digital transformation

·        How does this fit in the GBS narrative?

·        Is GBS delivering well against the target operating model?

·        A stakeholder’s perspectives on Progress, Challenges, and the Future of GBS


Astrid Hartmann

Director of Group Business Services
Rolls-Royce plc


Harry Holt DSO OBE

Chief People Officer
Rolls Royce

1:00 pm - 1:30 pm Examining the key approaches and progresses of Intelligent Automation

Three experienced thought leaders will be invited to give a short and sharp first-hand perspective on how they have developed their Intelligent Automation program, the challenges they have been through and their unique approaches to overcome them. 

Each thought-leader is challenged to provide 3 practical takeways from their journey and 1 burning question for the audience to actively participate and share their views. A perfect opportunity for peer-led benchmarking!  

1:30 pm - 1:30 pm End of Digital Transformation Module

2:00 pm - 2:40 pm Panel: The rise of virtual centres, flexible delivery and the future of BPO Sourcing models

Johan Eckerstein - Vice President Global Services, Oriflame Cosmetics
Damian von Wenczowsky - Global Transformation Lead, Bayer

Join this panel session to discuss and debate the future Share Services delivery models in the post-pandemic world. The topics of virtual centres, flexible delivery and future of BPO relationships will be examined with in-depth insights.  


Johan Eckerstein

Vice President Global Services
Oriflame Cosmetics


Damian von Wenczowsky

Global Transformation Lead

A great way step into the future is by developing the capabilities required for the future. This session is designed to share the not only what but also how to close the capabilities gaps into the future:  

  • Identifying and developing key capabilities in 2021 
  • Focusing on developing new capabilities to drive the new ways of working 
  • How does culture contribute to business value, and can it be cultivated? 

Riccardo Calliano

Head of Global Finance Capabilities and Talent
GlaxoSmithKline (GSK)


Michael van der Steen

Global Vice President of Order to Cash

3:20 pm - 3:50 pm Content Break

3:50 pm - 4:20 pm A unique perspective on the future of global services, relationship and workforce management

  • Relationship and global services management: Understand what really matters to your customers 
  • A new quest for talent and skillsets to support digital transformation 
  • Adapting the workspace strategies to the younger demographic employees 
  • Developing a collaborative approach to boost performance, service excellence and relationship 

4:20 pm - 5:00 pm The talent quest towards data-driven GBS: Hiring and upskilling for future capabilities

  • Developing the new approach to automation, digitization and business engagement
  • Leading the culture change by developing key business partnership capabilities
  • Addressing the talent gap to nurture future finance leaders 

5:00 pm - 5:00 pm End of Day