Invite Only - Thursday 6th May - Executive Exchange Module 2 & 3

9:55 am - 10:00 am Welcome to the Executive Exchange

10:00 am - 10:45 am Keynote Panel: Overcoming Key Challenges in Automation Implementation, Scaling & Governance

Pedro Berrocoso - Global Intelligent Automation Lead, Takeda Pharmaceutical
Reto Sahli - Group Chief Information Officer, Asahi Europe & International

A recent SSON survey revealed that 46% of organisations have started an RPA journey and 23% are scaling or moving on to additional solutions, only 15% have managed to scale RPA successfully. This session will pull together the pioneers that have successfully scaled RPA to discuss practical ways of overcoming different challenges throughout the journey.


Pedro Berrocoso

Global Intelligent Automation Lead
Takeda Pharmaceutical


Reto Sahli

Group Chief Information Officer
Asahi Europe & International

10:45 am - 11:30 am Future of Work at GBS: From cubicles to flat desks and now virtual ways of working ? Recalibrate our delivery model post COVID-19

Manoj Kalra - Senior Vice President, DSM Group Business Services (GBS)

As GBS and shared services continue to operate remotely, many new questions surface to challenge the delivery model and reshape the decisions made around the foundations of shared services set up in terms of outsourcing, location and cost. In this session, Manoj will share his thoughts and insights from his work in the past year and look to predict the trends that will redefine the very core of the shared services industry. Join this session as we deep dive into the following key areas:

·        How do we rebalance our talent strategy as the location boundaries are blur

·        How would it impact Ideation, Innovation and collaboration

·        Fostering new behaviours and new skills

·        What will our value proposition be for the business and for our employees


Manoj Kalra

Senior Vice President
DSM Group Business Services (GBS)

11:15 am - 12:00 pm Virtual Village: Interactive Networking Session

Meeting new people has been a huge challenge for all of us in the past year. Conferences are a perfect opportunity to meet new people. Just because we are on virtual format doesn’t mean we can’t meet new friends! This session is designed to help you meet new colleagues/friends who are attending the exchange session. You will be automatically assigned to small groups where you can meet 5-6 other attendees for a friendly chat! You will have 10 minutes with each group and we will then rotate you to meet a new group!

12:00 pm - 12:30 pm Content Break

12:30 pm - 1:00 pm Interactive Dialogue: The moments of truth from the stakeholder’s perspective: Are GBS delivering their promises?

Astrid Hartmann - Director of Group Business Services, Rolls-Royce plc
Harry Holt DSO OBE - Chief People Officer, Rolls Royce

A key topic often discussed amongst the GBS leaders is: are we delivering the promise? How better could we answer these questions by having a key stakeholder in the room to provider their perspectives? And this is exactly what this session offers. Join Astrid Hartmann, Director of GBS and Harry Holt DSO OBE, Chief People Officer from Rolls-Royce in a very interactive set up and hear an honest dialogue between the GBS leader and the stakeholder on the following key areas:

·        The digital HR journey and the key progress made on a data-driven digital transformation

·        How does this fit in the GBS narrative?

·        Is GBS delivering well against the target operating model?

·        A stakeholder’s perspectives on Progress, Challenges, and the Future of GBS


Astrid Hartmann

Director of Group Business Services
Rolls-Royce plc


Harry Holt DSO OBE

Chief People Officer
Rolls Royce

1:00 pm - 1:00 pm End of Digital Transformation Module

2:00 pm - 2:40 pm Panel: The rise of virtual centres, flexible delivery and the future of BPO Sourcing models

Johan Eckerstein - Vice President Global Services, Oriflame Cosmetics
Damian von Wenczowsky - Global Transformation Lead, Bayer

Join this panel session to discuss and debate the future Share Services delivery models in the post-pandemic world. The topics of virtual centres, flexible delivery and future of BPO relationships will be examined with in-depth insights.  


Johan Eckerstein

Vice President Global Services
Oriflame Cosmetics


Damian von Wenczowsky

Global Transformation Lead

A great way step into the future is by developing the capabilities required for the future. This session is designed to share the not only what but also how to close the capabilities gaps into the future:  

  • Identifying and developing key capabilities in 2021 
  • Focusing on developing new capabilities to drive the new ways of working 
  • How does culture contribute to business value, and can it be cultivated? 

Riccardo Calliano

Head of Global Finance Capabilities and Talent
GlaxoSmithKline (GSK)


Michael van der Steen

Global Vice President of Order to Cash


Kamila Grembowicz

Head GBS Delivery Excellence and Transitions

3:20 pm - 3:50 pm From a Transactional Based Centre to a Value Added Global Solution Centre, A new perspective on the future of global services, relationship and workforce management

Nicoleta Apetrei - Chief of Staff of the CEO, Societe Generale European Business Services

·        Driving the GBS maturity from transactional based service centers to innovation based global solution centers

·        A new quest for talent and skillsets to support innovation and digital transformation

·        Developing a collaborative approach to boost performance, service excellence and relationship  


Nicoleta Apetrei

Chief of Staff of the CEO
Societe Generale European Business Services

3:50 pm - 3:50 pm End of Day