A recent SSON survey revealed that 46% of organisations have started an RPA journey and 23% are scaling or moving on to additional solutions, only 15% have managed to scale RPA successfully. This session will pull together the pioneers that have successfully scaled RPA to discuss practical ways of overcoming different challenges throughout the journey.
A key topic often discussed amongst the GBS leaders is: are we delivering the promise? How better could we answer these questions by having a key stakeholder in the room to provider their perspectives? And this is exactly what this session offers. Join Astrid Hartmann, Director of GBS and Harry Holt DSO OBE, Chief People Officer from Rolls-Royce in a very interactive set up and hear an honest dialogue between the GBS leader and the stakeholder on the following key areas:
· The digital HR journey and the key progress made on a data-driven digital transformation
· How does this fit in the GBS narrative?
· Is GBS delivering well against the target operating model?
· A stakeholder’s perspectives on Progress, Challenges, and the Future of GBS
Three experienced thought leaders will be invited to give a short and sharp first-hand perspective on how they have developed their Intelligent Automation program, the challenges they have been through and their unique approaches to overcome them.
Each thought-leader is challenged to provide 3 practical takeways from their journey and 1 burning question for the audience to actively participate and share their views. A perfect opportunity for peer-led benchmarking!
Join this panel session to discuss and debate the future Share Services delivery models in the post-pandemic world. The topics of virtual centres, flexible delivery and future of BPO relationships will be examined with in-depth insights.
A great way step into the future is by developing the capabilities required for the future. This session is designed to share the not only what but also how to close the capabilities gaps into the future: