Week 2 Tuesday, 15th September: EY GBS Leaders Summit (Invite Only)

2:00 pm - 2:15 pm Introduction – GBS innovation@scale: What can you expect from the day?

Niklas Oldiges - GBS Solutions Lead Partner, Consulting Services, EY
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Niklas Oldiges

GBS Solutions Lead Partner, Consulting Services
EY

2:15 pm - 3:00 pm EY ‘GBS The Art of the Possible’ live benchmarking of maturity: key drivers & leading practices across 12 dimensions


3:00 pm - 3:15 pm Virtual networking break: ‘1-1 rooms’ and ‘open rooms’

3:15 pm - 4:00 pm Case Study: Philips’ GBS 3.0: An unconventional approach to relaunch Global Business Services

Florence Mui - Senior Vice President, Head of Global Business Services, Philips

After a stagnated beginning, Florence was brought in from the business side to re-conceptualise and relaunch Philips’ GBS across 70 global markets and functions. Discover how she has approached GBS differently with a strong focus on engagement and performance management:

·        Back to the basics: Developing KPIs and performance infrastructure to build a GBS foundation

·        A proactive approach to reach out to different markets and functions

·        Implement a funnel management model to drive engagement and performance management

·        Driving service excellence through standardisation, automation and waste elimination

·        Focusing on employee experience to develop internal partners

·        Embedding innovation into GBS development

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Florence Mui

Senior Vice President, Head of Global Business Services
Philips

4:00 pm - 4:15 pm Virtual networking break: ‘1-1 rooms’ and ‘open rooms’

4:15 pm - 5:00 pm EY GBS Executive Exchange: Gap between a ‘green’ KPIs and customer (dis)satisfaction – how to manage perception?

Join this Thought Leader vs Challenger Discussion to benchmark and share experiences (Limited to 25 GBS Leaders)


5:00 pm - 5:15 pm Virtual networking break: ‘1-1 rooms’ and ‘open rooms’

5:15 pm - 6:00 pm EY GBS Executive Exchange: What is the case for true end-to-end process orientation – quantitative or qualitative?

Join this Thought Leader vs Challenger Discussion to benchmark and share experiences (Limited to 25 GBS Leaders)

6:00 pm - 7:00 pm Wine Tasting Virtual Networking Event