Collecting cash, check—GBS delivers. Margin pressures, check—GBS is in vogue. Business resiliency, check—GBS hasn’t skipped a beat when it comes to productivity. But what’s in the cards going forward? Enterprise models will change, The business will refocus, enterprise models could change, there could be a new boss and power structure. The panel will ponder what trends could increase or decrease GBS’s impact, and suggest likely scenarios. How should the model should evolve beyond responding to business conditions, changing its potential to create sustainable value? Deborah Kops will moderate a panel of industry leaders with particularly strong opinions on the future of GBS.