Bjorn is Chief Operating Officer for GE Global Operations, GE’s shared services organization. Since March 2019, when he assumed this role in addition to being General Manager for GE Global Operations for the Europe, Russia & CIS region, he has played a key role in the evolution of Global Operations’ operating model to support GE’s business-centric strategy.
Before joining GE Global Operations in October 2013, Bjorn was President & CEO of GE Capital Working Capital Solutions, a global provider of financing and servicing solutions to enhance cash-flow and treasury management. It has a global presence with regional headquarters in Stamford, Connecticut and Breda, the Netherlands
Prior to this Bjorn was Chief Financial Officer for GE Capital EMEA, an $83 billion asset business with a wide range of commercial finance operations in 14 countries and, more recently, includes GE Capital’s retail banking operations in Poland, Hungary, Czech Republic, Nordics and Switzerland.
From 2006 –‘10, Bjorn was Managing Director and Chief Financial Officer at GE Energy Financial Services – a global financial business which invests across the capital spectrum in essential, long-lived and capital-intensive energy assets.
Previously, Bjorn was Chief Financial Officer at GE Commercial Finance- Corporate Financial Services in Europe based in London, England. His career with GE started in 1993 as a finance manager at GE Capital Nordic and he has held positions of increasing responsibility in GE’s European Leasing business and Corporate business development.
GE Global Operations
As shared services continue to grow and mature, many companies are operating with a hybrid model with both captive and outsourced teams. It is critical to develop an shared services eco-system to strive for process and service excellence, manage the intricate stakeholder and customer relationships, meanwhile embracing digital and technological innovations for the next level performance. This masterclass will dive deep into the strategies, tactics, challenges and key steps that GE Global Operations has taken in the past 12 months to transition themselves from a captive to such an Eco-system. Join this masterclass and get all your questions answered as Bjorn taking you through their journey:
· Case study: Transitioning from a captive 11,000 person organization to a shared services Eco-system
· Delivering process innovation and service excellence through a central shared services team, 3rd party providers and business specific teams
· What have been the key lessons learned?