Dave has over 20 years’ experience designing and operating world class Global Business Services operations. Dave joined OQ Energy Oman, Middle East in May 2020 with the purpose to establish Global Business Services across 18 group companies in 16 countries, as part a major business integration programme. OQ plans to invest £28bn over the next 10 years and GBS will be a driving force to maximise agility, efficiency and process excellence across the whole organisation. Prior to joining OQ, Dave setup and managed the award wining ENGIE Shared Service Centre in the UK – this was the first SSC in the UK to be accredited by the Institute of Customer Service and achieved world class performance benchmarks across all key success metrics. In his early career he worked with a number of large utility companies to implement shared services and major system transformations.
The COVID crisis has accelerated the overall pace of digital transformation requiring the global workforce to adapt to technology and the disruption brought by it. Traditionally order-to-cash GPOs look for candidates with determination, good communication skills and affable personality. But this wave of digital disruption has put them in a position where they consider critical and analytical thinking, problem solving and strategic decision making as must-have skills for their teams.
Join Dave Hughes, Global Business Services professional at OQ - as he shares his insights on how the past 7 months has given rise to the digital future of finance shared services. He will then deep dive into the need for workforce transformation and skillset reassessment for A/R teams at this time; while further highlighting focus areas for global finance leaders to emerge successful in the aftermath of this pandemic.