Jay is leading the initiative to design, startup and lead a multi-function Global Business Services organization across Finance, Human Resources, Procurement, Manufacturing/ Supply Chain, Marketing, Legal, IT, etc. in partnership with key stakeholders across the organization. Previously, while at AbbVie, Jay was responsible for collaborating with key stakeholders to help define, startup & operationalize the Global Shared Services model to enable the timely separation of the back office from Abbott Labs. This included setting up, transitioning and delivering governance over shared services suppliers across Finance & Accounting, HR Operations, Multi-Country Payroll, Benefits, Travel, Facilities, IT, etc. Prior to joining AbbVie, Jay served as a SVP at Northern Trust, where he led the Global Sourcing team and was responsible for designing, implementing & managing the bank’s enterprise-wide outsourcing function, supporting the creation of the captive shared services centers in addition to supporting strategic planning for Operations & Technology. Jay holds a Bachelors in Computer Engineering and a Masters in Management Studies from the University of Mumbai, India. In addition, he is an IAOP-certified Outsourcing Professional (COP), PMI-certified Project Management Professional (PMP), ITIL v3 Foundation certified and holds the CCME accreditation from the International Association for Contract & Commercial Management.
Collecting cash, check—GBS delivers. Margin pressures, check—GBS is in vogue. Business resiliency, check—GBS hasn’t skipped a beat when it comes to productivity. But what’s in the cards going forward? Enterprise models will change, The business will refocus, enterprise models could change, there could be a new boss and power structure. The panel will ponder what trends could increase or decrease GBS’s impact, and suggest likely scenarios. How should the model should evolve beyond responding to business conditions, changing its potential to create sustainable value? Deborah Kops will moderate a panel of industry leaders with particularly strong opinions on the future of GBS.
JTI has a unique story to share: As the global pandemic hit, they were at the planning stage of their GBS organisation across three continents. They didn’t slow down and since then had a very interesting journey of hiring, onboarding, transitioning and eventually building their GBS organisation, every step done remotely. Join this session to hear some of the key lessons learned:
· Overcoming unexpected challenges: Ramping up a GBS organisation across 3 global locations through a global pandemic
· Creative ways of building brands, hiring and onboarding remotely
· Instilling a OneGBS culture across the global workforce that have never met each other