Johann Diaz

Director, Strategic Business Value Consulting Serviceware

An MBA qualified business technology leader with over 30 years’ experience in Service Transformation leading people through technical & business change. With a passion for inspiring service excellence and driving organisations to transform to new ways of working. Ten years client-side experience, followed by 12 years interim, contract, project management roles running Service Management projects for the likes of Diageo, Unilever, Vodafone, BP, Serco, EON and TfL, whilst completing an MBA at Henley Business School. With further periods in consulting (Capgemini) and software industries (ServiceNow, BMC) Johann has a breadth of experience that ensures he understands how to help clients deliver real-world business outcomes.

Week 1 Monday, 7th September: Workshops (Premium Pass)

Monday, September 7th, 2020

2:00 PM Driving Impactful Transformation, whilst Cutting Costs, during an Economic Crisis


With the recent COVID-19 Crisis has come an increased pressure to Digitally Transform, whilst simultaneously cutting costs. For many IT and Shared Services teams their initial focus was enabling an entirely virtual workforce overnight. Now they suddenly find themselves under pressure to reduce costs and increase the pace and performance of their digital initiatives. But where to start, without a clear view of the bottom line profit delivered from each of those initiatives? This workshop will look underneath the digital service transparency carpet - we’ll discuss why a deeper understanding of how IT and Shared Services are; made up, consumed, budgeted and ultimately cross-charged is essential, in order to optimise investments.


Delegates will leave the session:

  • With an in-depth understanding of the challenges of running IT and Shared Services as a business during a Financial Crisis.
  • Having learnt how to embrace the tools and methodologies available to cross-charge Services internally and to sell them externally.
  • With new concepts for ensuring regulatory Compliance in complex cross-country service set ups.

Week 3 Monday, 21st September: Private Masterclasses & Discussion Groups (Premium Pass)

Monday, September 21st, 2020

Check out the incredible speaker line-up to see who will be joining Johann.

Download The Latest Agenda