Justyna Szklarczyk-Wojdak

Program Manager & Senior Consultant Adaptive Group

Justyna Szklarczyk - Wojdak - Program Manager, Senior Consultant at Adaptive Group. Professional with over 10 years of experience in SSC, BPO and GBS sector. Expert in F&A, Customer Service and Program Management in charge of process transformation, systems and tools implementation and change management.

Week 1 Monday, 7th September: Workshops (Premium Pass)

Monday, September 7th, 2020

11:30 AM Global Process Ownership in the digital transformation era: Critical steps to a mature Global Business Services Model

The session will bring the comprehensive practitioner’s view on challenges of global business process management function and its role in SSC success - from SSC ‘Incubation Phase’ to a mature Global Business Services Model:

·        From strategy to execution – the role of the GPO in the organisation change

·        Process re-engineering and target operating model as the basis for effective GBS set-up

·        Develop process governance and transparent measures reflecting business opportunities

·        GPO in the driving seat for harmonisation and digitalization

·        Knowledge management framework as key enabler for SSC success

·        Evolving strategies for process automations

Check out the incredible speaker line-up to see who will be joining Justyna.

Download The Latest Agenda