Kapil Jain

SVP and Global Head of Sales and Enterprise Capability Infosys BPM

Kapil Jain is globally responsible for sales, marketing, M&A, alliances, and influencer relations. He is also the global head of enterprise capability, responsible for all enterprise services, industry solutions and value design. As a member of the Executive Council, he also participates in formulation and deployment of business strategy for Infosys BPM. Kapil also serves as a Director on the board of Infosys McCamish Systems, LLC, Infosys (Czech Republic) Limited s.r.o. and Supervisory Board of Stater.

Kapil has been with Infosys since 2000 and has served in a number of leadership roles in technology and operations across sales, delivery, transition and solution design. Prior to joining Infosys, he has been with HSBC's corporate finance and advisory group and ICRA. He has more than 25 years of experience overall, 17 in India and 8 in the US.

Kapil has an MBA and MS from the Case Western Reserve University, USA, and has done his engineering from the Indian Institute of Technology (IIT), Roorkee.

Tuesday 4th May - Agenda Day 1 - Strategy Keynotes

Tuesday, May 4th, 2021

2:15 PM Keynote Panel: Creating a digital ready operating model for the future of GBS

As we understand the future of GBS is digital, developing and orchestrating a digital ready operating model where humans and automation co-exist in delivering value, is key to be future proof. According to a recent SSON survey to the industry, close to 90% of the survey respondents gave this especially high future relevance – but only 20% feel ready. This keynote session will draw first-hand experience from industry thought-leaders to help you get started and prepare for the future:


  • Developing organisational readiness for a digital operating model: What are the key aspects?
  • How to move towards an agile infrastructure to support digital transformation
  • What does it look like to deliver value through human/machine co-existence and collaboration
  • Baby steps vs. Big Bang: What are the approaches to move towards a more intelligent organisation
  • Adapting to the digital disruptions across the workforce: Ensure employee retention, motivation and engagement

Check out the incredible speaker line-up to see who will be joining Kapil.

Download The Latest Agenda