Krystian Bestry

Chief Executive Officer Adaptive Group

Since 2015, Krystian Bestry has been the CEO and President of the Management Board of ADAPTIVE Solutions & Advisory Group – the partnership of industry leaders with the benchmark expertise in the areas of business architecture, process optimization and productivity improvements, set-up and transformation of SSC, business support functions and outsourcing contracts. In 2007 - 2014 he has been the Vice-President and Services Head for EMEA region at Infosys BPO Ltd., responsible for the overall business growth strategy incl. several unit set-up and acquisition projects. In 2004 - 2007 Krystian has been Operations Director of the European Service Center of Philips Electronics and one of the co-founders and the Vice-president of the Management Board of Association of Business Service Leaders (ABSL).

Week 1 Monday, 7th September: Workshops (Premium Pass)

Monday, September 7th, 2020

11:30 AM Global Process Ownership in the digital transformation era: Critical steps to a mature Global Business Services Model

The session will bring the comprehensive practitioner’s view on challenges of global business process management function and its role in SSC success - from SSC ‘Incubation Phase’ to a mature Global Business Services Model:

·        From strategy to execution – the role of the GPO in the organisation change

·        Process re-engineering and target operating model as the basis for effective GBS set-up

·        Develop process governance and transparent measures reflecting business opportunities

·        GPO in the driving seat for harmonisation and digitalization

·        Knowledge management framework as key enabler for SSC success

·        Evolving strategies for process automations

Week 1 Thursday, 10th September: Themed Presentations (Free to Attend)

Thursday, September 10th, 2020

11:00 AM Lessons Learnt Panel: Balancing culture and value when driving process excellence

·        Driving process excellence from technology, process and people perspectives

·        Creating a culture and shifting the mind-set towards process excellence

·        Ensuring a balance of culture and value to achieve long term process excellence

Check out the incredible speaker line-up to see who will be joining Krystian.

Download The Latest Agenda