Since 2015, Krystian Bestry has been the CEO and President of the Management Board of ADAPTIVE Solutions & Advisory Group – the partnership of industry leaders with the benchmark expertise in the areas of business architecture, process optimization and productivity improvements, set-up and transformation of SSC, business support functions and outsourcing contracts. In 2007 - 2014 he has been the Vice-President and Services Head for EMEA region at Infosys BPO Ltd., responsible for the overall business growth strategy incl. several unit set-up and acquisition projects. In 2004 - 2007 Krystian has been Operations Director of the European Service Center of Philips Electronics and one of the co-founders and the Vice-president of the Management Board of Association of Business Service Leaders (ABSL).
The session will bring the comprehensive practitioner’s view on challenges of global business process management function and its role in SSC success - from SSC ‘Incubation Phase’ to a mature Global Business Services Model:
· From strategy to execution – the role of the GPO in the organisation change
· Process re-engineering and target operating model as the basis for effective GBS set-up
· Develop process governance and transparent measures reflecting business opportunities
· GPO in the driving seat for harmonisation and digitalization
· Knowledge management framework as key enabler for SSC success
· Evolving strategies for process automations