Maciej has 18+ years of global experience in leading & transforming operations. Today, Maciej leads GBS Internationally, supervises Transformation globally and oversees Warsaw site. Prior to Discovery, he led EMEA GBS for CBRE, transforming it to a multifunctional organism including outsourcing and growing it from 230 to 530FTEs over 3 years. Prior to that, he spent 7 years at Accenture BPO, working for great Clients at various leadership positions (locally, regionally and globally) in transition & program management, delivery centre management or client service delivery. Maciej started his career at Hewlett- Packard in 2001 as Accounting Assistant. “Trust Based” relationship, “One Team” approach, Integrity, “Can Do” Attitude are his key Leadership values. Maciej graduated from Warsaw School of Economics. He is a happy father of Tomek (12 years old) and Szymek (10 years old).
Meet two executives from SSON Analytics’ Top 20 Most Admired SSO Benchmarking Study. They will compare benchmarks, performance drivers, and strategies to drive continuous improvement and address shifts in priorities as a result of the global pandemic.
During this panel discussion, attendees will:
· Gain insight into some of SSON Analytics’ top benchmark metrics
· Hear how top companies are prioritizing metrics for long-term value
· Learn how metrics drive continuous improvement