Over 16 years of experience in management of outsourcing & in house processes. Today as part of Discovery, Maciej leads GBS for EMEA and APAC region plus he supervises globally Transformation function composed of Global Process Owners.
Prior to Discovery, he held various Leadership roles in Service Delivery, Transition or Center Management area in Accenture, CBRE and HP.
Meet two executives from SSON Analytics’ Top 20 Most Admired SSO Benchmarking Study. They will compare benchmarks, performance drivers, and strategies to drive continuous improvement and address shifts in priorities as a result of the global pandemic.
During this panel discussion, attendees will:
· Gain insight into some of SSON Analytics’ top benchmark metrics
· Hear how top companies are prioritizing metrics for long-term value
· Learn how metrics drive continuous improvement