Phil Priest

Senior Vice President Global Business Services Smith & Nephew

Week 1 Tuesday, 8th September: Keynotes (Free to Attend)

Tuesday, September 8th, 2020

4:00 PM Virtual Drinks with SSON 2020 Impact Awards Winners

Join the judges and awards winners to find out the secrets behind the winning projects:


Bobby Abrahams Vice President Finance Transformation, AstraZeneca

Joanne Griffin, EMEA Accounting Operations Director, LinkedIn

Kay Flynn, General Manager Global Business Services, Eli Lilly

Phil Priest, Senior Vice President, Global Business Services, Smith and Nephew

Grace Winters, SSC Director, Abbott

Andrew Parris, Director of Shared Services, Tarmac

Kamila Grembowics, Senior Vice President Global Business Services, Adidas

Chris Gunning, Global Functional Owner – Centres Of Excellence, Apollo Tyres

Mike Stops, Group Director Service Centres, NSG

Irina Chernousenko, GBS Consultant, JLL

Fraser Kirk, Vice President Global Human Resources Shared Services Programme, Brambles

Sarunas Suipis, Vice President Operations and Managing Director, Western Union Processing Lithuania

Week 1 Thursday, 10th September: Themed Presentations (Free to Attend)

Thursday, September 10th, 2020

10:00 AM Interactive Panel Discussion: From efficiency to experience: Rebuilding culture and experience post COVID-19

In a period when many organisations are undergoing a massive transformation in their people strategy, cost orientation, business focus and inclusion of automation & robotics in everyday work space, how do we continue to create a “Wow” experience for customers? Join this inspirational session to hear what the industry leaders are working on:

·        Creating a “Wow” experience for customers: what are the effective tactics to do that?

·        How to take a consumer driven approach in technology implementation?

·        How does empathy and design thinking improve customer experience in shared services model? 

Week 2 Wednesday, 16th September: EY GBS Leaders Summit (Invite Only)

Wednesday, September 16th, 2020

5:15 PM EY GBS Executive Exchange: Accelerate the transformation from end-to-end - how to approach Intelligent Automation in a smart way

Join this Thought Leader vs Challenger Discussion to benchmark and share experiences (Limited to 25 GBS Leaders)

Check out the incredible speaker line-up to see who will be joining Phil.

Download The Latest Agenda