Phil Priest

Senior Vice President Global Business Services Smith & Nephew

Main Conference Day 3 & Masterclasses

Wednesday, May 13th, 2020

12:00 PM Interactive Panel Discussion: From efficiency to experience: What does it take to make the paradigm shift?

·         Creating a “Wow” experience for customers: what are the effective tactics to do that?
·         How to take a consumer driven approach in technology implementation?
·         How does empathy and design thinking improve customer experience in shared services model? 

Check out the incredible speaker line-up to see who will be joining Phil.

Download The Latest Agenda