Rob Harvey

Global Head of Solution Consulting Sidetrade

As Head of Solution Consulting, I manage a team of Solution consultants across Europe who are committed to setting the vision of A.I powered customer engagement for B2B, uniting their needs with Sidetrade’s services. We create value for our prospects and connect the internal functions of Sidetrade in order leverage the very best from them.

Week 1 Monday, 7th September: Workshops (Premium Pass)

Monday, September 7th, 2020

2:00 PM 5 ways AI can transform Shared Services

With the need for working capital increasing and pressure on organisations to turn revenue into cash, this session will outline how you can create value using Artificial Intelligence. The session looks at the range of ways AI can assist your staff – whether it’s automating core processes, reading and acting upon inbound communications, or predicting the behaviour of customers and proposing strategies most likely to produce the best outcome.

This session will look at the range of opportunities presented by Ai, the potential benefits of each scenario and what is required in order to realise those benefits. The session will include a live case study from a Shared Services Centre in Europe discussing how they are using AI today.

Areas explored include:

·        Improving working capital

·        Increasing workforce efficiency

·        Making smarter decisions

·        Growing customer revenue

Check out the incredible speaker line-up to see who will be joining Rob.

Download The Latest Agenda