Sagarika Mohapatra

Director - CDS Operations, Hungary & GBS Site Lead BT Group

Week 1 Thursday, 10th September: Themed Presentations (Free to Attend)

Thursday, September 10th, 2020

10:00 AM Interactive Panel Discussion: From efficiency to experience: Rebuilding culture and experience post COVID-19

In a period when many organisations are undergoing a massive transformation in their people strategy, cost orientation, business focus and inclusion of automation & robotics in everyday work space, how do we continue to create a “Wow” experience for customers? Join this inspirational session to hear what the industry leaders are working on:

·        Creating a “Wow” experience for customers: what are the effective tactics to do that?

·        How to take a consumer driven approach in technology implementation?

·        How does empathy and design thinking improve customer experience in shared services model? 

Check out the incredible speaker line-up to see who will be joining Sagarika.

Download The Latest Agenda