In a period when many organisations are undergoing a massive transformation in their people strategy, cost orientation, business focus and inclusion of automation & robotics in everyday work space, how do we continue to create a “Wow” experience for customers? Join this inspirational session to hear what the industry leaders are working on:
· Creating a “Wow” experience for customers: what are the effective tactics to do that?
· How to take a consumer driven approach in technology implementation?
· How does empathy and design thinking improve customer experience in shared services model?